HVAC Parts & Customer Solutions Specialist

Johnstone Supply LLC; West De Pere (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Employer 401(k) match

Health, dental & vision coverage

Holiday pay

Parental bonding time

Job summary

Johnstone Supply LLC is hiring a Counter Sales Associate in Wisconsin. You will assist customers in selecting HVAC/R products, provide technical information, and process quotes, orders, and returns with accuracy.

The role emphasizes friendly service, inventory awareness, and adherence to SOPs. You will also help with showroom upkeep, coordination of will-call orders, and collaboration with outside sales to grow profitability and customer relationships.

Qualifications

• HVAC/R product knowledge and familiarity with parts and accessories.
• Demonstrated ability to deliver friendly, professional, and accurate customer service.

Responsibilities

• Greet customers and identify needs, then provide product recommendations and alternatives.

Skills

HVAC/R product knowledge

Customer service

POS proficiency

ERP systems

Education

High School Diploma or GED

Tools

ERP systems

Job description

Johnstone Supply LLC is hiring a Counter Sales Associate in Wisconsin. You will assist customers in selecting HVAC/R products, provide technical information, and process quotes, orders, and returns with accuracy.

The role emphasizes friendly service, inventory awareness, and adherence to SOPs. You will also help with showroom upkeep, coordination of will-call orders, and collaboration with outside sales to grow profitability and customer relationships.