HVAC Parts Counter Specialist

Johnstone Supply LLC; Orion Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Johnstone Supply LLC is seeking a Counter Sales Associate I to support HVAC/R product needs, provide technical information, and assist with special orders in a fast-paced retail environment. You will be resolving customer questions with a positive and professional demeanor and work closely with teammates to ensure store profitability.

Daily tasks include greeting customers, helping select parts, researching stock across branches, processing quotes and returns, and maintaining showroom

Qualifications

• High school diploma or GED required; 1+ year wholesale/retail experience.
• Front line customer service experience required.
• English proficiency (written and spoken) is essential.

Responsibilities

• Greet customers and identify their needs to drive sales.
• Assist with product selections and troubleshooting.
• Process quotes, warranties, returns, and paperwork accurately.
• Research products across catalogs, websites, and branch inventory.
• Maintain store cleanliness and showroom presentation.
• Follow SOPs and pricing structures to meet targets.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Math skills

Communication

Problem solving

Education

High School Diploma or GED

Tools

POS terminal

ERP systems

Microsoft Office

Forklift operation

Job description

Johnstone Supply LLC is seeking a Counter Sales Associate I to support HVAC/R product needs, provide technical information, and assist with special orders in a fast-paced retail environment. You will be resolving customer questions with a positive and professional demeanor and work closely with teammates to ensure store profitability.

Daily tasks include greeting customers, helping select parts, researching stock across branches, processing quotes and returns, and maintaining showroom