HVAC Parts Counter Specialist

Marcone Supply; Derry (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company contributions

Life insurance

Short- and long-term disability

HSA/FSA options

Paid time off

Weekly pay

Employee discounts

Job summary

Total Air Supply in Derry, NH, is seeking a friendly Counter Sales professional to deliver excellent customer service in person, by phone, and online while supporting branch operations. You will handle product inquiries, returns, inventory, and order fulfillment, using our systems to ensure accurate pricing, availability, and timely deliveries.

A team-driven environment offers growth and comprehensive benefits.

Qualifications

• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Maintains proficiency in company systems for data entry, messaging, documentation, and queue updates.

Skills

Customer service

Communication skills

Numerical analysis

Education

High school diploma or GED

Tools

MS Office

Job description

Total Air Supply in Derry, NH, is seeking a friendly Counter Sales professional to deliver excellent customer service in person, by phone, and online while supporting branch operations. You will handle product inquiries, returns, inventory, and order fulfillment, using our systems to ensure accurate pricing, availability, and timely deliveries.

A team-driven environment offers growth and comprehensive benefits.