Counter Sales Specialist — HVAC & Parts, On-Site

Munchsupply; Waltham (MA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Paid time off

Weekly pay

Job summary

mSupply in Waltham, MA is seeking a Counter Sales professional to deliver exceptional customer service through in-person, phone, and digital channels while supporting branch operations with order fulfillment, merchandising, and will-call assistance.

This role requires a high school diploma, at least 3 years of customer service experience, and proficiency in MS Office. It also involves basic warehouse duties and some lifting as part of a dynamic team.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis.

Responsibilities

• Provides exceptional customer service through in-person, phone, and digital channels.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.

Skills

Customer service

MS Office

Numerical analysis

Office technology

Education

High school diploma or GED

Tools

Scanners

Video conferencing tools

Printers

Job description

mSupply in Waltham, MA is seeking a Counter Sales professional to deliver exceptional customer service through in-person, phone, and digital channels while supporting branch operations with order fulfillment, merchandising, and will-call assistance.

This role requires a high school diploma, at least 3 years of customer service experience, and proficiency in MS Office. It also involves basic warehouse duties and some lifting as part of a dynamic team.