HVAC Parts and Supplies Territory Manager

Robert Madden Industries, LTD.; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Robert Madden Industries, LTD. seeks a Parts and Supplies Territory Manager for the Central Texas-Austin market. You will drive HVAC parts and supplies sales, manage key customer relationships, and expand the distributor and contractor base within the territory.

Responsibilities include product knowledge leadership, accurate quoting, pricing strategy, and close collaboration with service and logistics teams to ensure timely deliveries and customer satisfaction.

Qualifications

• Strong knowledge of HVAC systems, parts, and supplies.
• Excellent communication and interpersonal skills.
• Sales and negotiation skills.
• Ability to build and maintain relationships with diverse clients.
• Analytical and problem-solving abilities.
• Self-motivated and results-oriented.
• Time management and organizational skills.

Responsibilities

• Sales and Business Development: identify potential clients, distributors, and contractors in the assigned territory.
• Client Relationship Management: nurture relationships to ensure satisfaction and retention; occasional deliveries.
• Product Knowledge: communicate features, benefits and applications of HVAC parts and supplies.
• Market Research: stay updated on industry trends and competitor activities.
• Product Presentations and Demonstrations: conduct presentations for clients and contractors.
• Quoting and Pricing: provide accurate quotes and negotiate terms to close deals; quote bulk pricing.
• Collaboration: work with customer service, technical support, and logistics to ensure smooth order processing.
• Forecasting and Reporting: prepare sales forecasts and updates for management.
• Vendor Relations: coordinate in-store or on-site training with vendors.
• Run reports to identify customers at risk or opportunities to upsell.

Skills

HVAC knowledge

Sales skills

Client relations

Negotiation

Product knowledge

Time management

ERP experience

Tools

Epicor Prophet 21

Job description

Job Details: Job Location: SAUS - AUSTIN, TX 78741, About the Company:

Robert Madden Industries, LTD. is a family-owned heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day & Night equipment, along with a wide selection of parts and supplies. Since 1979, the company has grown to serve customers across Texas, Oklahoma, and Arkansas while maintaining the personal, family-oriented culture it was founded on. With more than 40 years in the industry, Robert Madden Industries combines the resources and reach of a larger organization with the relationships and service of a family-owned business.

About the Position

The Parts and Supplies Territory Manager for the Central Texas-Austin market plays a crucial role in driving sales, fostering client relationships, and expanding business opportunities within a specific geographic area. This role requires technical knowledge, sales skills, and interpersonal abilities to effectively serve clients' HVAC needs and contribute to the company's growth. They work with HVAC (Heating, Ventilation, and Air Conditioning) equipment distributors, contractors, and other relevant stakeholders to promote and sell HVAC parts and supplies. The primary focus of an HVAC parts and supplies territory manager is to provide updates to these customers on product and price increases and training on product knowledge. The Parts and Supplies Territory Manager should work to obtain more business through the stockroom.

Essential Responsibilities

• Sales and Business Development: Actively identify potential clients, distributors, and contractors within the assigned territory. Develop strategies to expand the customer base and increase HVAC parts and supplies sales.
• Client Relationship Management: Build and nurture strong relationships with existing clients to ensure customer satisfaction and retention. Understand their needs and provide solutions to address their HVAC parts and supplies requirements. Making deliveries to customers when the circumstance arises.
• Product Knowledge: Maintain a deep understanding of the HVAC parts and supplies offered by the company. Communicate various product features, benefits, and applications to clients and prospects.
• Market Research: Stay updated on industry trends, competitor activities, and market conditions within the HVAC industry. Use this information to adjust sales strategies and identify opportunities for growth.
• Product Presentations and Demonstrations: Conduct product presentations and demonstrations for clients, distributors, and contractors. Showcase how specific HVAC parts and supplies can improve efficiency, performance, and overall project outcomes.
• Quoting and Pricing: Provide accurate and competitive pricing quotes to clients for the HVAC parts and supplies they need. Negotiate pricing and terms to close sales deals. Quoting special bulk pricing.
• Collaboration: Work closely with internal teams, such as customer service, technical support, and logistics, to ensure smooth order processing, delivery, and after-sales support.
• Forecasting and Reporting: Prepare regular sales forecasts, reports, and updates for management. This information helps track progress, identify improvement areas, and make informed business decisions.
• Vendor Relations: Work with our vendors to set up in-store training and/or at the customer’s location. Examples of, Azure motors, IAQ (Reme Halo’s), Honeywell, Pro 1, Chemicals (NuCalgon), and Flex (JPL).
• Run reports that will help identify customers who have fallen off in sales and/or identify items they may be buying from a competiton.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications, Attributes, Education, and/or Experience

• Strong knowledge of HVAC systems, parts, and supplies.
• Excellent communication and interpersonal skills.
• Sales and negotiation skills.
• Ability to build and maintain relationships with diverse clients.
• Analytical and problem-solving abilities.
• Self-motivated and results-oriented.
• Time management and organizational skills.

Computer Skills

• Excellent computer and writing skills, including high proficiency in MS Office, emphasizing Excel.
• Strong ERP skills, preferably in Epicor Prophet 21