HVAC Parts and Supplies Territory Manager

Robert Madden Industries Ltd; Austin (TX); On-site; USD 65,000 - 105,000; Full time

Job summary

Robert Madden Industries, LTD. in Austin is seeking a Parts and Supplies Territory Manager for Central Texas to drive HVAC parts and supplies sales and expand the customer base.

You will build relationships with distributors, contractors, and service providers, provide product updates, pricing, and training, and coordinate with internal teams to ensure smooth orders and timely deliveries. The role requires HVAC knowledge, strong communication, and a proactive, results-driven mindset in a

Qualifications

• Strong knowledge of HVAC systems, parts, and supplies.
• Excellent communication and interpersonal skills.
• Sales and negotiation skills.
• Ability to build and maintain relationships with diverse clients.
• Analytical and problem-solving abilities.
• Self-motivated and results-oriented.
• Time management and organizational skills.
• Proficiency in MS Office, especially Excel; ERP experience preferred.

Responsibilities

• Identify potential clients, distributors, and contractors within the territory.
• Develop strategies to expand the customer base and increase sales.
• Build and nurture strong client relationships for retention.
• Maintain deep product knowledge and communicate features to customers.
• Provide quotes, negotiate terms, and manage pricing.
• Coordinate with customer service, technical support, and logistics.
• Prepare sales forecasts and reports for management.
• Work with vendors to arrange in-store or on-site training.

Skills

HVAC knowledge

Sales skills

Relationship management

Communication

Negotiation

Analytical thinking

Time management

MS Excel

Tools

Epicor Prophet 21 ERP

Job description

About the Company:Robert Madden Industries, LTD. is a family-owned heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day & Night equipment, along with a wide selection of parts and supplies. Since 1979, the company has grown to serve customers across Texas, Oklahoma, and Arkansas while maintaining the personal, family-oriented culture it was founded on. With more than 40 years in the industry, Robert Madden Industries combines the resources and reach of a larger organization with the relationships and service of a family-owned business.About the Position:The Parts and Supplies Territory Manager for the Central Texas-Austin market plays a crucial role in driving sales, fostering client relationships, and expanding business opportunities within a specific geographic area. This role requires technical knowledge, sales skills, and interpersonal abilities to effectively serve clients' HVAC needs and contribute to the company's growth. They work with HVAC (Heating, Ventilation, and Air Conditioning) equipment distributors, contractors, and other relevant stakeholders to promote and sell HVAC parts and supplies. The primary focus of an HVAC parts and supplies territory manager is to provide updates to these customers on product and price increases and training on product knowledge. The Parts and Supplies Territory Manager should work to obtain more business through the stockroom.Essential Responsibilities:Sales and Business Development: Actively identify potential clients, distributors, and contractors within the assigned territory. Develop strategies to expand the customer base and increase HVAC parts and supplies sales.Client Relationship Management: Build and nurture strong relationships with existing clients to ensure customer satisfaction and retention. Understand their needs and provide solutions to address their HVAC parts and supplies requirements. Making deliveries to customers when the circumstance arises.Product Knowledge: Maintain a deep understanding of the HVAC parts and supplies offered by the company. Communicate various product features, benefits, and applications to clients and prospects.Market Research: Stay updated on industry trends, competitor activities, and market conditions within the HVAC industry. Use this information to adjust sales strategies and identify opportunities for growth.Product Presentations and Demonstrations: Conduct product presentations and demonstrations for clients, distributors, and contractors. Showcase how specific HVAC parts and supplies can improve efficiency, performance, and overall project outcomes.Quoting and Pricing: Provide accurate and competitive pricing quotes to clients for the HVAC parts and supplies they need. Negotiate pricing and terms to close sales deals. Quoting special bulk pricing.Collaboration: Work closely with internal teams, such as customer service, technical support, and logistics, to ensure smooth order processing, delivery, and after-sales support.Forecasting and Reporting: Prepare regular sales forecasts, reports, and updates for management. This information helps track progress, identify improvement areas, and make informed business decisions.Vendor Relations: Work with our vendors to set up in-store training and/or at the customer’s location. Examples of, Azure motors, IAQ (Reme Halo’s), Honeywell, Pro 1, Chemicals (NuCalgon), and Flex (JPL).Run reports that will help identify customers who have fallen off in sales and/or identify items they may be buying from a competiton.Supervisory Responsibilities:This position has no supervisory responsibilities.Qualifications, Attributes, Education, and/or Experience:Strong knowledge of HVAC systems, parts, and supplies.Excellent communication and interpersonal skills.Sales and negotiation skills.Ability to build and maintain relationships with diverse clients.Analytical and problem-solving abilities.Self-motivated and results-oriented.Time management and organizational skills.Computer Skills:Excellent computer and writing skills, including high proficiency in MS Office, emphasizing Excel.Strong ERP skills, preferably in Epicor Prophet 21