HVAC Technical Supervisor

Goettl-Air-Conditioning-; Tucson (AZ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Goettl Academy training

Company-provided tools

Job summary

Goettl Air Conditioning in Tucson is seeking an HVAC Technical Supervisor to lead and train field technicians, elevate service quality, and drive performance through coaching, inspections, and KPI tracking. This salaried role offers strong growth potential.

Requirements include 5+ years as a technician or supervisor, a high school diploma, excellent communication and leadership, and familiarity with MS Office; ServiceTitan is a plus.

Qualifications

• 5+ years as a field technician or supervisor in HVAC.
• Strong communication, coaching, and leadership skills.
• Proven ability to diagnose and troubleshoot HVAC issues.
• MS Office proficiency; ServiceTitan experience a plus.
• Clean driving record and ability to pass background/drug tests.

Responsibilities

• Lead regular technical training sessions and improve field performance.
• Evaluate technician performance via ride-alongs and inspections.
• Manage callbacks and root-cause analysis to prevent repeats.
• Support large job sales with technical estimates and site visits.
• Track KPIs for quality and customer satisfaction and plan improvements.
• Mentor technicians and collaborate with Recruiting on hiring.

Skills

Leadership

Training & mentoring

Coaching

Communication

HVAC expertise

KPI tracking

Education

High school diploma

Tools

MS Office

ServiceTitan

Job description

Tucson Branch
4771 South Overland Drive
Tucson, AZ 85714, USA

Description

You've mastered the trade. Now it's time to build the team that masters it with you.

$70K - $75,000+ per year

Winner of 8 Culture Awards by Top Workplaces- check out our page @ Working at Goettl Air Conditioning and Plumbing | Top Workplaces

Goettl has been doing things the right way since 1939 — We Do Things The Right Way, Not The Easy Way.® This HVAC Technical Supervisor role is built for a technician who's ready to stop just doing great work in the field and start shaping the technicians who deliver it. If you're ready to trade a truck route for real influence over training, quality, and callbacks, this is a highly promotable leadership role with a clear track to more senior operations positions.

Why Goettl:

• $70K-$75,000+ per year, salaried
• Full benefits: medical, dental, vision, and 401(k)
• Structured training resources through the Goettl Academy, blending classroom and in-the-field instruction
• Company-provided tools and technology to support field training, inspections, and reporting
• A highly promotable leadership role with a clear path to advance further in operations

What You'll Do:

• Lead regular technical training sessions to sharpen field technicians' skills, keep certifications current, and raise service quality
• Evaluate technician performance through ride-alongs, quality check inspections, and competency assessments
• Manage callbacks, resolve them quickly, and dig into root causes to stop repeat issues
• Support large job sales with technical expertise, site visits, and accurate project estimates
• Track KPIs for technician performance, quality, and customer satisfaction, and build improvement plans around them
• Troubleshoot complex technical issues in the field and act as a go-to resource for the team
• Partner with recruiting to evaluate technical ability during hiring, and mentor technicians toward accountability and growth

What We Need:

• 5+ years of experience as a field technician or in a supervisory role, with a strong technical background in HVAC
• High school diploma or equivalent work experience
• Proven ability to diagnose and troubleshoot technical issues, with exceptional communication, coaching, and leadership skills
• Computer literacy, including MS Office and comfort with business tools; ServiceTitan or similar CRM/scheduling software experience is a plus
• Strong decision-making skills and the ability to manage multiple priorities with attention to detail in a fast-paced environment
• A clean motor vehicle record with an active driver's license, and the ability to pass a background and drug screen upon offer
• Ability to perform physical field work, including standing, bending, climbing, and lifting up to 75 pounds, as part of ride-alongs and inspections

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.