HVAC Operations Leader - Growth & Service Excellence

Legacy Heating and Air, Inc.; Indiana; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Leadership development

Advancement opportunities

Job summary

Legacy Heating and Air, Inc. is seeking an experienced HVAC Operations Manager to lead service, maintenance, and installation operations across the Greater Elkhart area and surrounding communities.

This hands‑on leader will build high‑performing teams, improve efficiency, and deliver exceptional customer experiences. You will coach field managers and technicians, manage day‑to‑day operations, and partner with sales, dispatch, and service teams to ensure seamless execution.

Qualifications

• 5+ years of leadership experience managing operations, field service teams, or multi‑functional business units.
• Demonstrated success leading teams in a growth‑oriented, service‑driven environment.
• Strong operational leadership skills with the ability to improve performance, processes, and accountability.
• Experience managing KPIs, budgets, workforce planning, and operational performance metrics.
• Proven ability to coach and develop leaders and frontline employees.
• Excellent communication, problem‑solving, and decision‑making abilities.
• Strong focus on customer satisfaction and employee engagement.
• Ability to thrive in a fast‑paced, evolving environment.
• Valid driver\'s license and acceptable driving record

Responsibilities

• Provide overall leadership for the HVAC service, maintenance, and installation operations teams.
• Lead, coach, and develop field managers, technicians, and support staff to drive performance and accountability.
• Oversee day-to-day operations, ensuring efficient scheduling, workforce utilization, and resource allocation.
• Monitor and improve key operational metrics, including revenue, profitability, productivity, customer satisfaction, and employee engagement.
• Partner closely with sales, dispatch, customer service, and administrative teams to ensure seamless execution across the business.
• Conduct regular field visits, ride-alongs, and operational reviews to identify opportunities for improvement and support employee development.
• Drive consistency in processes, service delivery, quality standards, and customer experience.
• Support recruiting, onboarding, training, and retention initiatives to build a best‑in‑class team.
• Lead efforts to improve operational efficiency, scalability, and overall business performance.
• Manage customer escalations and ensure issues are resolved professionally and effectively.
• Maintain compliance with company policies, safety standards, and operational best practices.
• Collaborate with market leadership to develop and execute strategic growth initiatives.

Skills

Leadership experience

Operations leadership

KPI management

Budgeting

Workforce planning

Tools

ServiceTitan

Job description

Legacy Heating and Air, Inc. is seeking an experienced HVAC Operations Manager to lead service, maintenance, and installation operations across the Greater Elkhart area and surrounding communities.

This hands‑on leader will build high‑performing teams, improve efficiency, and deliver exceptional customer experiences. You will coach field managers and technicians, manage day‑to‑day operations, and partner with sales, dispatch, and service teams to ensure seamless execution.