HVAC & Maintenance Service Dispatcher

EMCOR Services Fagan; Kansas City (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

EMCOR Service Fagan seeks an experienced Service Dispatcher at our Kansas City, KS headquarters to manage service requests, schedule technicians, and oversee work orders. The role emphasizes efficient dispatch, clear customer communication, and accurate documentation.

Ideal candidates will have strong organizational skills, proficiency with Microsoft Office, and familiarity with service software or ERP systems. Prior HVAC or mechanical service dispatch experience is a plus.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with computer systems, data entry, and Microsoft Office applications.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Receive and manage incoming service requests from customers via phone, email, and other communication channels.
• Schedule and dispatch technicians for service calls, preventive maintenance visits, and emergency service requests.
• Monitor technician schedules and job progress throughout the day to maximize efficiency and customer satisfaction.

Skills

Communication

Organization

Time management

Data entry

Microsoft Office

ERP systems

Service software

Education

High school diploma or equivalent

Tools

ERP systems

Service software

Microsoft Office

Job description

EMCOR Service Fagan seeks an experienced Service Dispatcher at our Kansas City, KS headquarters to manage service requests, schedule technicians, and oversee work orders. The role emphasizes efficient dispatch, clear customer communication, and accurate documentation.

Ideal candidates will have strong organizational skills, proficiency with Microsoft Office, and familiarity with service software or ERP systems. Prior HVAC or mechanical service dispatch experience is a plus.