Service Dispatcher

EMCOR Services Fagan; Kansas City (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

EMCOR Service Fagan seeks an experienced Service Dispatcher at our Kansas City, KS headquarters to manage service requests, schedule technicians, and oversee work orders. The role emphasizes efficient dispatch, clear customer communication, and accurate documentation.

Ideal candidates will have strong organizational skills, proficiency with Microsoft Office, and familiarity with service software or ERP systems. Prior HVAC or mechanical service dispatch experience is a plus.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with computer systems, data entry, and Microsoft Office applications.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Receive and manage incoming service requests from customers via phone, email, and other communication channels.
• Schedule and dispatch technicians for service calls, preventive maintenance visits, and emergency service requests.
• Monitor technician schedules and job progress throughout the day to maximize efficiency and customer satisfaction.

Skills

Communication

Organization

Time management

Data entry

Microsoft Office

ERP systems

Service software

Education

High school diploma or equivalent

Tools

ERP systems

Service software

Microsoft Office

Job description

We provide comprehensive mechanical contracting and maintenance services for commercial, industrial, and institutional projects. Our expertise includes office buildings, hospitals, colleges and universities, telecommunications, schools, warehouses, industrial facilities, and more.

Job Summary

Job Summary: EMCOR Service Fagan has an immediate opportunity for an experienced Service Dispatcher at our Kansas City, KS headquarters.

Essential Duties & Responsibilities

Dispatch & Scheduling

• Receive and manage incoming service requests from customers via phone, email, and other communication channels.
• Schedule and dispatch technicians for service calls, preventive maintenance visits, and emergency service requests.
• Monitor technician schedules and job progress throughout the day to maximize efficiency and customer satisfaction.
• Coordinate workflow and make schedule adjustments as needed to address changing priorities and urgent service needs.
• Create and maintain service work orders, job files, and related documentation.

Customer Service

• Serve as main point of contact for customer inquiries, service requests, and scheduling needs.
• Professionally handle customer concerns and service-related issues, escalating matters to management when appropriate.
• Direct billing and invoice-related inquiries to the appropriate department.
• Communicate significant customer service issues to management and sales teams as needed.

Work Order Management

• Review work orders for accuracy, including customer information, labor hours, job details, and completed documentation prior to billing.
• Verify job status and ensure all service records are complete and properly documented.
• Generate and review service invoices and related documentation for accuracy.

Administrative Support

• Research warranty coverage and gather supporting documentation from internal records, project managers, vendors, and accounting teams.
• Coordinate the ordering of maintenance materials and filters for scheduled service work.
• Ensure service documentation, reports, and records are organized and maintained in accordance with company procedures.

Required

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with computer systems, data entry, and Microsoft Office applications.
• Strong attention to detail and commitment to accuracy.

Preferred

• Prior HVAC, mechanical, construction, or service-industry dispatch experience.
• Previous dispatching, scheduling, customer service, or administrative experience.
• Experience with work order management, service software, or ERP systems.
• Knowledge of HVAC service operations and maintenance scheduling.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affimative Action Policy.

Geographic Disclosure

Kansas City, Kansas