Service Dispatcher: Fast-Paced Scheduling & Customer Care

The Fagan Company; Kansas City (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

EMCOR Service Fagan has an immediate opportunity for an experienced Service Dispatcher at our Kansas City, KS headquarters. The role involves receiving service requests, scheduling technicians, and maintaining service orders with focus on accuracy and customer satisfaction.

Preferred candidates have HVAC/mechanical service exposure and experience with dispatching, scheduling, or administrative tasks in a service environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with computer systems, data entry, and Microsoft Office applications.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Dispatch and scheduling of technicians for service calls, preventive maintenance visits, and emergencies.
• Serve as main point of contact for customer inquiries and scheduling needs; escalate when needed.
• Review work orders for accuracy and ensure documentation is complete prior to billing.
• Coordinate ordering of maintenance materials and filters; ensure service records are organized and maintained.

Skills

Communication

Organizational skills

Time management

Multitasking

Data entry

MS Office

Education

High school diploma or equivalent

Tools

Work order management software

ERP systems

Service software

Job description

EMCOR Service Fagan has an immediate opportunity for an experienced Service Dispatcher at our Kansas City, KS headquarters. The role involves receiving service requests, scheduling technicians, and maintaining service orders with focus on accuracy and customer satisfaction.

Preferred candidates have HVAC/mechanical service exposure and experience with dispatching, scheduling, or administrative tasks in a service environment.