HVAC Inside Sales Specialist — Customer Solutions & Growth

DSG Supply; La Crosse (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

ESOP

Training & development

Competitive compensation

PTO & leave

Job summary

DSG Supply in La Crosse, Wisconsin is seeking an HVAC Inside Sales Associate to be a key part of the customer service and order-writing team. You will handle orders, assist with product inquiries, and contribute to bidding on projects while maintaining strong relationships with customers.

The role emphasizes accurate order processing, responsive quotations, and proactive problem solving, with ongoing product education and collaboration across the sales team.

Qualifications

• High school diploma or equivalent.
• Two years of college/technical school OR 3–5 years field experience in HVAC products.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across settings (in-person, phone, email).
• Strong attention to detail, with ability to multi-task.
• Active listening to determine customer needs and maintain relationships.
• Superior problem solving, project management, and analytical skills.
• Proficiency with computers – experience in Eclipse or ERP systems preferred.
• Ability to plan, prioritize and organize work effectively.
• Ability to lift and load items weighing up to 60 lbs.

Responsibilities

• Serve as a primary facilitator for customer orders.
• Assist customers with product inquiries in a professional manner.
• Write orders accurately and in a timely manner (and assist to fill).
• Generate customer quotations and follow up on quotes requested.
• Provide troubleshooting and technical support.
• Work with sales team to resolve customer service issues promptly.
• Restock the counter area according to product brand and location.
• Monitor product inventory and cull damaged product.
• Maintain a clean and appealing counter display area.
• Identify and encourage the sale of additional products as applicable.
• Continue education on updates to products through manufacturer schools, trade shows, trainings, etc.

Skills

Relationship building

Interpersonal skills

Customer service

Communication

Active listening

Attention to detail

Problem solving

Analytical skills

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Two years college or technical school

Tools

Eclipse or ERP systems

Job description

DSG Supply in La Crosse, Wisconsin is seeking an HVAC Inside Sales Associate to be a key part of the customer service and order-writing team. You will handle orders, assist with product inquiries, and contribute to bidding on projects while maintaining strong relationships with customers.

The role emphasizes accurate order processing, responsive quotations, and proactive problem solving, with ongoing product education and collaboration across the sales team.