Inside Sales Associate - Madison, WI

U.S. Water Heating; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Design Air in Madison, WI is seeking an Inside Sales Representative to interact with customers by phone or in person, providing accurate information and generating orders during regular business hours. You will handle inquiries, assist with placing orders, share product and pricing details, grow assigned house accounts, and support the warehouse with order processing.

Candidates should have 3 years related industry experience; HVAC knowledge is a plus, with strong communication and customer

Qualifications

• 3 years related industry or equivalent field work experience.
• HAVC knowledge is a plus but not required.
• Strong communication and customer service abilities.

Responsibilities

• Promptly answer calls, emails, and texts from customers and follow up as needed.
• Assist customers in person with placing orders and answering questions.
• Provide information on products, pricing, availability, applications, and delivery.
• Generate orders by phone or in person based on customer needs and recommendations.
• Provide accurate item availability and delivery timelines when required.
• Manage assigned house accounts to grow sales.
• Assist warehouse with order pulling and processing based on call volume.
• May work on special projects as assigned.

Skills

Phone communication

In-person customer service

Order processing

Education

Related degree preferred

Job description

Design Air is currently seeking an Inside Sales Representative to join our Madison, WI team! As an Inside Sales Representative, you will interact with customers over the telephone or in person, providing accurate information and generating customer orders. In this role, you will provide support to our customers during regular business hours, 7:00am - 5:00pm.

• Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow-up if needed
• Assist customers in person with placing orders and/or answering questions
• Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
• Generate customer orders via phone and in person through recommending products based on their specific needs
• Provide accurate information regarding item availability and timeline of ordering if required
• Manage assigned house accounts with the goal of growth in sales
• Assist warehouse with order pulling and processing based upon call volume
• May perform special projects as assigned

• 3 years related industry experience and/or equivalent field work experience
• Knowledge of HVAC products preferred, but not required
• Ability to communicate with customers over the telephone, email and/or in person
• Good listener with the ability to assess customer need
• Goal driven, action oriented, self-motivated
• Able to deal with a variety of people and situations in a positive and open minded manner
• Well organized and represent the company in a professional manner
• Related degree is a plus