Inside Sales Associate - HVAC

DSG Supply; La Crosse (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

ESOP

Training & development

Competitive compensation

PTO & leave

Job summary

DSG Supply in La Crosse, Wisconsin is seeking an HVAC Inside Sales Associate to be a key part of the customer service and order-writing team. You will handle orders, assist with product inquiries, and contribute to bidding on projects while maintaining strong relationships with customers.

The role emphasizes accurate order processing, responsive quotations, and proactive problem solving, with ongoing product education and collaboration across the sales team.

Qualifications

• High school diploma or equivalent.
• Two years of college/technical school OR 3–5 years field experience in HVAC products.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across settings (in-person, phone, email).
• Strong attention to detail, with ability to multi-task.
• Active listening to determine customer needs and maintain relationships.
• Superior problem solving, project management, and analytical skills.
• Proficiency with computers – experience in Eclipse or ERP systems preferred.
• Ability to plan, prioritize and organize work effectively.
• Ability to lift and load items weighing up to 60 lbs.

Responsibilities

• Serve as a primary facilitator for customer orders.
• Assist customers with product inquiries in a professional manner.
• Write orders accurately and in a timely manner (and assist to fill).
• Generate customer quotations and follow up on quotes requested.
• Provide troubleshooting and technical support.
• Work with sales team to resolve customer service issues promptly.
• Restock the counter area according to product brand and location.
• Monitor product inventory and cull damaged product.
• Maintain a clean and appealing counter display area.
• Identify and encourage the sale of additional products as applicable.
• Continue education on updates to products through manufacturer schools, trade shows, trainings, etc.

Skills

Relationship building

Interpersonal skills

Customer service

Communication

Active listening

Attention to detail

Problem solving

Analytical skills

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Two years college or technical school

Tools

Eclipse or ERP systems

Job description

• Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

• Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking an HVAC Inside Sales Associate in our La Crosse, WI location. Hours range between the hours of 8am and 5 pm , Monday through Friday. As an Inside Sales Associate, you will be responsible for writing orders, taking calls, preparing project bids, and providing overall customer service.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of an HVAC Inside Sales Associate at DSG:

• Serve as a primary facilitator for customer orders
• Assist customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.
• Perform other duties as assigned

A Successful HVAC Inside Sales Associate Typically Has:

• A high school diploma or equivalent.
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of HVAC products.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
• Strong attention to detail, paired with the ability to multi-task.
• A knack for active listening to determine customer needs and maintain strong relationships.
• Superior problem solving, project management, and analytical skills.
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
• The ability to plan, prioritize and organize work effectively.
• The physical ability to frequently lift & load items weighing up to 60lbs.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned , which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP) .
• We are highly committed to your training and development , offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision , also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution , among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and b.
• You will receive a discount on all DSG-supplied products .
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.