HVAC Inside Sales & Solutions Specialist

HTU; Akron, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Maternity/Paternity Leave

401K Match

Bonus Program

Fitness Reimbursement

Referral Bonus

Strong Culture

Family Atmosphere

Job summary

HTU is seeking a customer service associate to assist HVAC customers by phone and in-person at the Akron branch. You will learn products, understand customer needs, and recommend solutions while processing orders and scheduling deliveries.

The role emphasizes teamwork, reliability, and a willingness to learn in a fast-paced environment, with on-the-job training for HVAC basics and product knowledge.

Qualifications

• Excellent communication and listening skills.
• Willingness to learn HVAC products and industry.
• Basic computer skills and navigate common software.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide friendly and helpful customer service over the phone
• Learn about customer needs and recommend products and solutions
• Process customer orders and help schedule deliveries
• Assist with managing open orders and customer quotes/bids
• Support the branch team as needed, including helping at the counter

Skills

Customer service

Communication

Teamwork

Computer skills

Tools

CRM software

Job description

HTU is seeking a customer service associate to assist HVAC customers by phone and in-person at the Akron branch. You will learn products, understand customer needs, and recommend solutions while processing orders and scheduling deliveries.

The role emphasizes teamwork, reliability, and a willingness to learn in a fast-paced environment, with on-the-job training for HVAC basics and product knowledge.