HVAC Inside Sales Engineer: Tech-Savvy Growth Driver

Carrier Enterprise; West Caldwell (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional -

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise, a leading HVAC distributor in the Northeastern New Jersey market, seeks an experienced Commercial Inside Sales Representative to support dealers and the local sales team. You will handle pre- and post-order activities, respond to sales leads, and drive growth through a broad HVAC product range.

This role emphasizes customer engagement and cross-functional collaboration, with a focus on residential and light commercial HVAC solutions.

Qualifications

• 1-2 years of customer call center/order entry experience.
• 1-3 years of HVAC commercial/residential industry experience.
• High School diploma or equivalent required; Associates or technical degree preferred.
• Strong interpersonal and communication skills; customer-focused.

Responsibilities

• Provide superior engagement for sales follow-up and customer service to both external and internal customers.
• Support the Commercial Rooftop customer sales phone/order queue.
• Assist with the maintenance and follow-up of open customer orders/sales support.
• Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required.
• Handle incoming customer requests for orders and product information (equipment specifications and applications).
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
• Work with Warranty Team to support customer claims and questions as needed.
• Support add-on sales opportunities when receiving and processing customer orders.
• Drive technology and tool adoption within customer groups and sales channels to utilize tools
• Utilize eComm tools-- Website and Mobile App, Salesforce
• Utilize Contractor Assist -- Pick-up Express
• Demonstrated performance history and knowledge of the HVAC industry.

Education

High School diploma or equivalent

Associates or technical degree

Job description

Carrier Enterprise, a leading HVAC distributor in the Northeastern New Jersey market, seeks an experienced Commercial Inside Sales Representative to support dealers and the local sales team. You will handle pre- and post-order activities, respond to sales leads, and drive growth through a broad HVAC product range.

This role emphasizes customer engagement and cross-functional collaboration, with a focus on residential and light commercial HVAC solutions.