HVAC & Hydronics Solutions Specialist

Robertson Hgt Supply Co Of Ohio; Alliance (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401k with company match

Profit sharing

Paid holidays

Vacation

Medical insurance

Job summary

Robertson Heating Supply Co. of Ohio has an immediate opening in our Engineering Department for a Technical Support Specialist in Alliance, OH.

This full-time position can be based at our Alliance office or Western PA and involves HVAC and hydronic troubleshooting, pump sizing, radiant floor heat design, and heat load calculations. You will train installers and technicians, handle product setup, pricing and quotations, and assist dealers with quality issues, warranties, and branch support.

Qualifications

• Great communication skills.
• Must be proficient in Microsoft Excel, Word, and Outlook- as well as other computer programs.
• Read Installation & Operating manuals on new products, have a good understanding of product and know where to find information quickly when needed.
• Must work well as a team.

Responsibilities

• HVAC technical troubleshooting.
• Hydronic troubleshooting.
• Pump sizing.
• Radiant floor heat design and layout.
• Heat loss/Heat gain load calculations.
• Training- classes/seminars for installers and field technicians on installation procedures and troubleshooting techniques.
• Administrative work such as phone and email correspondence, setting up products, pricing, and quotations.
• Work with dealers concerning quality issues, packaging issues, freight damages, etc.
• Work with our branches and Salesmen.
• Warranty assistance- process claims and assist with denied claims.

Skills

Great communication

Team player

Technical reading

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Robertson Heating Supply Co. of Ohio has an immediate opening in our Engineering Department for a Technical Support Specialist in Alliance, OH.

This full-time position can be based at our Alliance office or Western PA and involves HVAC and hydronic troubleshooting, pump sizing, radiant floor heat design, and heat load calculations. You will train installers and technicians, handle product setup, pricing and quotations, and assist dealers with quality issues, warranties, and branch support.