HVAC and Hydronics Technical Support Specialist

Robertson Hgt Supply Co Of Ohio; Alliance (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401k with company match

Profit sharing

Paid holidays

Vacation

Medical insurance

Job summary

Robertson Heating Supply Co. of Ohio has an immediate opening in our Engineering Department for a Technical Support Specialist in Alliance, OH.

This full-time position can be based at our Alliance office or Western PA and involves HVAC and hydronic troubleshooting, pump sizing, radiant floor heat design, and heat load calculations. You will train installers and technicians, handle product setup, pricing and quotations, and assist dealers with quality issues, warranties, and branch support.

Qualifications

• Great communication skills.
• Must be proficient in Microsoft Excel, Word, and Outlook- as well as other computer programs.
• Read Installation & Operating manuals on new products, have a good understanding of product and know where to find information quickly when needed.
• Must work well as a team.

Responsibilities

• HVAC technical troubleshooting.
• Hydronic troubleshooting.
• Pump sizing.
• Radiant floor heat design and layout.
• Heat loss/Heat gain load calculations.
• Training- classes/seminars for installers and field technicians on installation procedures and troubleshooting techniques.
• Administrative work such as phone and email correspondence, setting up products, pricing, and quotations.
• Work with dealers concerning quality issues, packaging issues, freight damages, etc.
• Work with our branches and Salesmen.
• Warranty assistance- process claims and assist with denied claims.

Skills

Great communication

Team player

Technical reading

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job DetailsJob Location: Robertson HTG Ohio Corp Office - Alliance, OH 44601Salary Range: $60,000.00 - $70,000.00 Salary/yearRobertson Heating Supply Co. has an immediate opening in our Engineering Department for a Technical Support Specialist.

This position can be based out of our corporate office in Alliance, OH - or can be based out of Western PA.

Seeking qualified individual to perform and assist with the following responsibilities:

• HVAC technical troubleshooting
• Hydronic troubleshooting
• Pump sizing
• Radiant floor heat design and layout
• Heat loss/Heat gain load calculations
• Training- classes/seminars for installers and field technicians on installation procedures and troubleshooting techniques. (requires some travel to other branches/territories)
• Administrative work such as phone and email correspondence, setting up products, pricing, and quotations.
• Work with dealers concerning quality issues, packaging issues, freight damages, etc. Report and follow up with the manufacturer and respond back to the dealer as needed.
• Work with our branches and Salesmen
• Warranty Assistance- assist and help process claims for unusual claims or circumstances, as well as review denied claims and help obtain the information needed to get the claim approved.
• Some Brands we deal with are Rheem, Ruud HVAC, Weil-McLain and Tempstar/ICP.

QualificationsSkills needed to perform these duties:

• Great communication skills
• Must be proficient in Microsoft Excel, Word, and Outlook- as well as other computer programs.
• Read Installation & Operating manuals on new products, have a good understanding of product and know where to find information quickly when needed.
• Must work well as a team.

This is a Full-Time Monday through Friday office position based out of the Alliance location, or Western PA. Some minimal travel is required to local job sites and in between branches, with also the possibility of traveling further distance for schooling provided by our manufacturers.

8 Saturdays a year required of all Salary personnel.

Salary plus bonus earning potential.

Benefits include competitive wages based on experience; medical, dental, life, short & long term insurances; 401k with company match, profit sharing, paid holidays & vacation.

Robertson Heating Supply is a family-owned HVAC & plumbing distributor & industry leader. In business 92 years, Robertson’s has 42 locations throughout Ohio, Western Pennsylvania, Michigan, Indiana & West Virginia.