HVAC Field Training Specialist - Remote Support

D&L Parts Company; Charlotte (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

D&L Parts Company in Charlotte, NC is seeking an experienced HVAC professional to join as Field Service Training Representative. Based at our Corporate Headquarters, you will train and support dealer and contractor network, troubleshoot remotely across NC, SC, and VA, and clearly explain technical information to technicians and customers.

The role emphasizes hands-on and virtual training, developing training materials, and collaborating with Sales, Product Management, and Marketing to

Qualifications

• 5+ years of HVAC field service or installation experience.
• EPA Certification required.
• Associate technical degree or equivalent documented field experience.
• Previous experience training, mentoring, or coaching technicians.
• Strong working knowledge of HVAC installation, application, diagnostics, and troubleshooting.
• NATE or other HVAC technical certifications are a plus.
• Contractor installation license is a plus.
• Strong communication and customer service skills.
• Ability to explain complex technical information in a clear, practical way.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, Teams, and virtual meeting platforms.
• Ability to create clear and professional technical case notes and documentation.
• Ability to provide effective technical support remotely by phone, email, and virtual platforms.
• Ability to travel occasionally for training, dealer meetings, trade shows, or company events.

Responsibilities

• Develop and conduct technical HVAC training for installers, technicians, service teams, customers, and staff.
• Lead classroom, hands-on, and virtual technical training.
• Provide remote technical support to D&L branches and customers across NC, SC, and VA.
• Assist dealers and customers with product startups, service calls, diagnostics, and troubleshooting.
• Identify common technical issues and skill gaps and develop targeted training to address them.
• Conduct investigations into product quality, installation, or application concerns.
• Assist with consumer inquiries and complaints and work toward timely resolutions.
• Develop training schedules, materials, and resources aligned with manufacturer guidelines.
• Maintain accurate technical assistance logs and case documentation.
• Support Regional and Branch Managers with events like Customer Appreciation Days and dealer meetings.
• Collaborate with Sales, Product Management, Marketing, and Customer Service to support customers and promote products.

Skills

HVAC field service

Training & mentoring

Communication skills

Remote technical support

Problem solving

Travel willingness

Education

Associate technical degree

Equivalent field experience

Tools

Microsoft Word

Excel

PowerPoint

Teams

Virtual meeting platforms

Job description

D&L Parts Company in Charlotte, NC is seeking an experienced HVAC professional to join as Field Service Training Representative. Based at our Corporate Headquarters, you will train and support dealer and contractor network, troubleshoot remotely across NC, SC, and VA, and clearly explain technical information to technicians and customers.

The role emphasizes hands-on and virtual training, developing training materials, and collaborating with Sales, Product Management, and Marketing to