HVAC Field Tech Support & Trainer - Northeast

Rheem Manufacturing Company; New York (NY); On-site; USD 82,000 - 132,000; Full time

Job summary

Rheem Manufacturing Company seeks a Field Technical Support Representative to provide commercial HVAC technical advice and training to distributors and dealers in the Northeast. The role is field-based near a major US airport, requires about 50% travel, and mandates an associate degree with 5+ years of HVAC experience and strong communication skills.

Site visits and liaison duties are key responsibilities. Join Rheem to contribute to training, customer support, and product excellence across

Qualifications

• Associates degree in technical field is required.
• 5+ years direct HVAC or industry experience.
• Excellent verbal and written communication skills; ability to train large groups.
• Must be able to perform physical tasks including lifting up to 50 pounds.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for complex HVAC issues.
• Coach, mentor, and train customers and HVAC technicians on best practices.
• Conduct site visits to investigate product failures and aid in training.
• Act as technical liaison between customers, contractors, and internal teams.

Skills

Communication skills

Travel readiness

Physical stamina

Verbal communication

Education

Associates degree in technical field

Job description

Rheem Manufacturing Company seeks a Field Technical Support Representative to provide commercial HVAC technical advice and training to distributors and dealers in the Northeast. The role is field-based near a major US airport, requires about 50% travel, and mandates an associate degree with 5+ years of HVAC experience and strong communication skills.

Site visits and liaison duties are key responsibilities. Join Rheem to contribute to training, customer support, and product excellence across