Commercial HVAC Field Technical Trainer Northeast Travel

Rheem Manufacturing Company; New Jersey; On-site; USD 82,000 - 132,000; Full time

Job summary

Rheem Manufacturing Company in the Northeast region is seeking a Field Technical Support Representative to provide commercial HVAC technical advice and training to customers, distributors and dealers.

This field-based role requires an associates degree and 5+ years HVAC experience, plus strong communication skills and the ability to travel up to 50%. You will coach technicians, conduct site visits, and act as a technical liaison to resolve field issues.

Qualifications

• Associates degree in a technical field.
• 5+ years direct HVAC or industry experience.
• Excellent verbal and written communication skills and ability to present training to large groups.
• Computer literate.
• Must be able to perform physical functions, including lifting up to 50 pounds, crawling and climbing.
• Ability to travel roughly 50% of the time.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for complex commercial HVAC and building control issues.
• Coach, mentor, and train our customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.
• Conduct site visits to investigate product failures, manufacturing defects, and to aid in training for customers.
• Act as the technical liaison between customers, contractors, and internal teams to resolve issues within the field.
• Perform other duties as required.

Skills

HVAC experience

Communication skills

Training delivery

Field work readiness

Lifting/crawling/climbing

Travel readiness

Education

Associates degree in technical field

Bachelor's degree in related field

Job description

Rheem Manufacturing Company in the Northeast region is seeking a Field Technical Support Representative to provide commercial HVAC technical advice and training to customers, distributors and dealers.

This field-based role requires an associates degree and 5+ years HVAC experience, plus strong communication skills and the ability to travel up to 50%. You will coach technicians, conduct site visits, and act as a technical liaison to resolve field issues.