HVAC Field Support & Training Specialist

Rheem Manufacturing Company

Fort Smith (AR)

On-site

USD 70,000 - 110,000

Full time

30 hours ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Rheem Manufacturing Company is seeking a Field Technical Support Representative to provide Commercial HVAC technical advice and training to customers, distributors, and dealers. The role focuses on proper application, installation, operation, and service across the Southern US district and requires field-based work near a major US airport.

You will diagnose issues, coach installers, perform site visits, and serve as the technical liaison among customers, contractors, and internal teams.

Qualifications

Associates degree in technical field.
5+ years direct HVAC or industry experience.
Excellent verbal and written communication skills. Ability to present training to large groups.
Computer literate.
Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
Ability to travel approximately 50% of the time.

Responsibilities

Provide tier-one escalation support and diagnostic guidance for complex commercial HVAC and building control issues.
Coach, mentor, and train our customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.
Conduct site visits to investigate product failures, manufacturing defects, and to aid in training for customers.
Act as the technical liaison between customers, contractors, and internal teams to resolve issues within the field.
Perform other duties as required.