HVAC Field Service & Training Specialist

Energy Jobline ZR; Miami (FL); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Air Engineers seeks a Field Service Representative (FSR) to join our Technical Services team in Southeast Florida. You will be the technical expert supporting American Standard and Mitsubishi dealers, delivering hands-on service, training, and dealer support to boost satisfaction.

The role requires at least 5 years in HVAC, a valid driver’s license, EPA Universal certification, and familiarity with Trane or similar systems.

Formación

• Minimum education as stated: high school diploma or equivalent; associate degree or technical cert in HVAC/electrical.
• Minimum of 5 years’ experience in HVAC or related technical field.
• Experience with Trane Technologies products or similar HVAC systems.
• Ability to read technical manuals and schematics.
• Strong communication and customer service skills.
• EPA Universal Refrigerant Certification beneficial.

Responsabilidades

• Provide timely technical support to dealers and technicians via phone, email, and onsite assistance.
• Deliver service bulletins, technical updates, and product alerts to the dealer network.
• Develop, organize, and conduct technical training programs for service and installation technicians.
• Support the sales organization by assisting with key customer relationships and technical consultation.
• Investigate product performance concerns and First Notice events; document findings and report quality issues.
• Manage and support corrective action programs, concessions, and warranty-related activities for local dealers.
• Respond promptly and professionally to consumer inquiries and escalated service complaints.
• Maintain accurate service documentation, training records, and technical reports in accordance with company and manufacturer standards.
• Collaborate with internal teams to continuously improve service processes and dealer support effectiveness

Conocimientos

HVAC diagnostics

HVAC repair

HVAC maintenance

Reading schematics

Customer service

Microsoft Office

Communication skills

Tools proficiency

Educación

High school diploma or equivalent

Associate's Degree or technical certification in HVAC/electrical

Descripción del empleo

Air Engineers seeks a Field Service Representative (FSR) to join our Technical Services team in Southeast Florida. You will be the technical expert supporting American Standard and Mitsubishi dealers, delivering hands-on service, training, and dealer support to boost satisfaction.

The role requires at least 5 years in HVAC, a valid driver’s license, EPA Universal certification, and familiarity with Trane or similar systems.