Senior HVACR Technician & Technical Support Leader

HVAC R Service Group LLC; Town of Florida (NY); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team environment

Training opportunities

Impactful work

Job summary

HVAC/R International in Dania Beach, FL is seeking an experienced HVACR Technical Support Specialist to provide expert troubleshooting, guidance, and coaching to customers and field technicians. The role combines remote and on-site support with a focus on clear technical communication and problem solving.

The ideal candidate will have 3–5 years in commercial HVACR service, EPA Universal Certification, and the ability to train others while delivering exceptional customer service.

Qualifications

• 3–5 years of commercial HVACR service and troubleshooting experience.
• Strong knowledge of commercial air conditioning, heating, refrigeration, heat pumps, controls, and rooftop package units.
• Proven ability to diagnose and resolve complex HVACR system issues.
• Experience mentoring, training, or coaching technicians in the field.
• Excellent verbal and written communication skills.
• Ability to support customers and technicians remotely while maintaining professionalism.
• EPA Universal Certification required.
• Familiarity with electrical troubleshooting including low-voltage and control systems.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• Valid driver’s license with a clean driving record.
• Strong customer service and relationship-building skills.

Responsibilities

• Provide advanced technical support to customers and HVACR technicians via phone, email, and virtual platforms.
• Troubleshoot complex HVACR system issues and guide technicians through repair procedures.
• Coach and mentor field technicians on best practices, diagnostics, system operation, and repair techniques.
• Conduct on-site field support and training when required.
• Assist customers in understanding equipment operation, maintenance procedures, and technical solutions.
• Support commissioning, startup, troubleshooting, and service of HVACR systems.
• Interpret wiring diagrams, schematics, sequence of operations, and technical manuals.
• Document technical cases and communicate resolutions effectively.
• Collaborate with engineering, sales, and customer support teams to identify and resolve recurring technical issues.
• Deliver exceptional customer service while maintaining a professional and solution-oriented approach.

Skills

HVACR troubleshooting

Technical coaching

Customer service

Remote support

Communication

Education

EPA Universal Certification

NATE Certification (preferred)

OSHA 10-Hour

Tools

Wiring diagrams

Electrical schematics

Service manuals

Job description

HVAC/R International in Dania Beach, FL is seeking an experienced HVACR Technical Support Specialist to provide expert troubleshooting, guidance, and coaching to customers and field technicians. The role combines remote and on-site support with a focus on clear technical communication and problem solving.

The ideal candidate will have 3–5 years in commercial HVACR service, EPA Universal Certification, and the ability to train others while delivering exceptional customer service.