HVAC Field Service Ops Leader - Growth & Impact

Johnson Controls, Inc.; Auburn Hills (MI); On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision care

Paid vacation

Job summary

Johnson Controls, Inc. is seeking an HVAC Service Manager to lead a truck-based service operation across the assigned territory. You will drive labor and material growth, deliver customer satisfaction plans, and support revenue and gross margin targets, while managing service assets and staff.

The role emphasizes leadership, disciplined business planning, and development of a high-performing team to meet customer outcomes and drive profitable growth.

Qualifications

• Five or more years in a service management role directing a similar service team.
• Technical school training or a diploma in electronic or mechanical systems.
• Previous sales or account management experience.
• Industry networking experience within local business, technical, or community organizations.

Responsibilities

• Lead the truck-based service business and maintain consistent delivery across the territory.
• Manage branch service plans, financials, revenue forecasts, and gross margin performance.
• Drive profitable growth through effective management of people, financial resources, and material assets.
• Develop strategic operating plans aligning with service sales and account goals.
• Build and retain customer relationships through networking in the local business, governmental, and professional community.
• Review proposals and account assignments with Sales to support accurate service execution.
• Audit service operations and ensure contractual obligations are met while improving customer satisfaction.
• Recruit, hire, coach, and retain service staff with development plans.

Skills

Leadership

Team management

Sales experience

Networking

Education

Technical diploma (electronic or mechanical systems)

Job description

Johnson Controls, Inc. is seeking an HVAC Service Manager to lead a truck-based service operation across the assigned territory. You will drive labor and material growth, deliver customer satisfaction plans, and support revenue and gross margin targets, while managing service assets and staff.

The role emphasizes leadership, disciplined business planning, and development of a high-performing team to meet customer outcomes and drive profitable growth.