Truck-Based HVAC Field Leader: Growth & Impact

Johnson Controls; St. Louis (MO); Presencial; USD 92.000 - 139.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Three weeks paid vacation

Competitive bonus program

401K and health benefits from day one

Descripción de la vacante

Johnson Controls seeks a seasoned HVAC Truck Based Service Manager to lead a field service team across the customer base, driving profitability and growth while ensuring safety and quality in service delivery.

You will oversee staffing, budgeting, and performance management, developing technicians and customer relations, with emphasis on reliability and safety compliance in a dynamic service environment.

Formación

• HVAC or building controls technical training or equivalent experience.
• Minimum 3 years of management experience in a service-delivery environment.
• Ability to prioritize, schedule, and lead a diverse team.

Responsabilidades

• Lead service account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels to support existing and new business needs.
• Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• Conduct formal performance reviews and address related people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.

Conocimientos

HVAC industry knowledge

Management experience

Scheduling

Customer service

Negotiation skills

Financial accounting

MS Office

Safety compliance

Communication skills

Educación

Diploma in Electronic or Mechanical Systems

Herramientas

MS Office suite

Windows environment

Descripción del empleo

Johnson Controls seeks a seasoned HVAC Truck Based Service Manager to lead a field service team across the customer base, driving profitability and growth while ensuring safety and quality in service delivery.

You will oversee staffing, budgeting, and performance management, developing technicians and customer relations, with emphasis on reliability and safety compliance in a dynamic service environment.