HVAC Service Operations Lead — Grow Margin & Mentor Team

Johnson Controls; Indianapolis (IN); Presencial; USD 69.000 - 107.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Three weeks paid vacation

Comprehensive benefits: medical,Dental

401(k) plan

Descripción de la vacante

Johnson Controls, a global leader in building systems and energy solutions, seeks an experienced HVAC Truck Based Service Manager to lead service customer account activity, drive labor and material growth, and supervise a diverse field team. You will strengthen customer relationships, develop people, and maintain a strong focus on safety and service quality.

You will own day‑to‑day leadership of the service business for an assigned customer base, balancing operational execution, financial

Formación

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and a basic Windows environment.
• Passion for leading people in a diverse workforce that includes union and non-union employees.

Responsabilidades

• Lead service customer account activity for the team’s customer base, including Labor and Material growth and service execution.
• Set and monitor goals for gross margin delivery and overall profitability, including Planned Services Agreements and L&M work.
• Drive L&M growth through Technicians and Team Leads while supporting strong service delivery.
• Lead the resolution of warranty‑related customer issues and other service execution concerns.
• Review and approve L&M quotations.
• Manage budgeting, forecasting, and accounts payable/receivable.
• Maintain fleet and tools inventory to support daily operations.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service process.
• Support staffing plans by hiring, training, transitioning, and developing team members.
• Conduct formal performance reviews and manage day‑to‑day performance issues.
• Promote and maintain safety program compliance across the service team.
• Build strong customer relationships that support satisfaction, retention, and business growth.

Conocimientos

Leadership

Operations management

Budgeting

Team building

Customer service

MS Office

Educación

Technical school training

Herramientas

MS Office

Descripción del empleo

Johnson Controls, a global leader in building systems and energy solutions, seeks an experienced HVAC Truck Based Service Manager to lead service customer account activity, drive labor and material growth, and supervise a diverse field team. You will strengthen customer relationships, develop people, and maintain a strong focus on safety and service quality.

You will own day‑to‑day leadership of the service business for an assigned customer base, balancing operational execution, financial