HVAC Truck-Based Service Ops Leader

Johnson Controls, Inc.; Moline (IL); On-site; USD 89,000 - 125,000; Full time

Benefits offered by this job

401K

Medical benefits

Dental benefits

Vision care

Paid vacation

Holidays

Sick time

Job summary

Johnson Controls, Inc. in the United States (Illinois, Moline) is seeking a seasoned HVAC Truck Based Service Manager to lead a truck-based service team, drive profitable growth, and ensure customer satisfaction across the assigned territory.

You will manage service assets, develop operating plans, and collaborate with Sales to deliver service execution while advancing team development and performance metrics.

Qualifications

• Bachelor's degree in engineering or business or equivalent work experience.
• Eight to ten or more years of progressively more responsible operations management experience in the service industry.
• Five or more years of direct management experience.
• Experience in HVAC, building controls, or a similar service delivery environment.
• High-level competence in written and verbal communication.
• Strong presentation skills and the ability to speak to large audiences.
• Ability to lead and direct diverse teams.
• Basic financial and accounting knowledge.
• Proficiency in Microsoft Office applications and a Windows-based environment.
• Ability to travel up to 50% of the time.

Responsibilities

• Lead the execution of the truck-based service business and maintain consistent delivery systems across the territory.
• Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance.
• Drive profitable growth through effective management of people, financial resources, and material assets.
• Develop strategic operating plans that align with service sales and account goals.
• Build and retain customer relationships through networking in the local business, governmental, and professional community.
• Review proposals, estimates, and account assignments with Sales to support accurate and effective service execution.
• Audit service operations, support contractual obligations, and take action to improve customer satisfaction and performance.
• Recruit, hire, coach, and retain service support staff while supporting performance reviews and development plans.

Skills

Leadership

Operations management

HVAC experience

Communication

Travel up to 50%

Education

Bachelor's degree in engineering or business

Job description

Johnson Controls, Inc. in the United States (Illinois, Moline) is seeking a seasoned HVAC Truck Based Service Manager to lead a truck-based service team, drive profitable growth, and ensure customer satisfaction across the assigned territory.

You will manage service assets, develop operating plans, and collaborate with Sales to deliver service execution while advancing team development and performance metrics.