HVAC Field Service Manager — Truck-Based Leader

Johnson Controls, Inc.; Roswell (GA); On-site; USD 89,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package (401K,医

On the job/cross training

Encouraging and collaborative team

Zero Harm safety policy

Job summary

Johnson Controls, Inc. is seeking a Service Operations Manager to lead service account delivery, drive L&M growth, and ensure customer satisfaction across a diverse client base.

The role emphasizes profitability, staff development, and safety compliance within a fast-paced environment. You will oversee technicians, develop budgets, and coordinate with cross-functional teams to optimize service delivery, warranty handling, and equipment upkeep.

Qualifications

• Technical school training or equivalent in HVAC/building controls.
• 3+ years of management experience in a service delivery environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, negotiationskills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and basic Windows environment.

Responsibilities

• Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business.
• Drives profitability and productivity of the team.
• Manages customer relationship development and satisfaction.
• Responsible for employee development and retention and for safety program compliance.
• Sets and monitors goals for customer account gross margin delivery and profitability.
• Drives L&M growth through Technicians and Team Leads.
• Leads the execution efforts of assigned Service business including warranty-related issues.
• Responsible for procuring and maintaining fleet and tools inventory.
• Ensures delivery systems through supervision and audits of team members.

Skills

Leadership

Prioritization

Interpersonal skills

Negotiation skills

Communication

Scheduling

MS Office proficiency

Team leadership

Education

Technical school training or equivalent in HVAC/building controls

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Windows environment

Job description

Johnson Controls, Inc. is seeking a Service Operations Manager to lead service account delivery, drive L&M growth, and ensure customer satisfaction across a diverse client base.

The role emphasizes profitability, staff development, and safety compliance within a fast-paced environment. You will oversee technicians, develop budgets, and coordinate with cross-functional teams to optimize service delivery, warranty handling, and equipment upkeep.