HVAC Service Team Leader: Growth & Delivery

Alloy Enterprises; Indianapolis (IN); On-site; USD 69,000 - 107,000; Full time

Benefits offered by this job

Competitive bonus program

Three weeks paid vacation

Comprehensive benefits package

Company vehicle provided

Job summary

Johnson Controls is seeking an experienced HVAC Truck Based Service Manager to lead service operations for a defined customer base. You will oversee day-to-day service delivery, manage technicians and team leads, and focus on safety, profitability, and customer satisfaction.

You will drive L&M growth, coordinate budgeting, and ensure high-quality service execution while maintaining strong customer relationships and compliance with safety programs.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and a basic Windows environment.
• Passion for leading people in a diverse workforce that includes union and non-union employees.

Responsibilities

• Lead service customer account activity for the team’s customer base, including Labor and Material growth and service execution.
• Set and monitor goals for gross margin delivery and overall profitability, including Planned Services Agreements and L&M work.
• Drive L&M growth through Technicians and Team Leads while supporting strong service delivery.
• Lead the resolution of warranty-related customer issues and other service execution concerns.
• Review and approve L&M quotations.
• Manage budgeting, forecasting, and accounts payable/receivable.
• Maintain fleet and tools inventory to support daily operations.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service process.
• Support staffing plans by hiring, training, transitioning, and developing team members.
• Conduct formal performance reviews and manage day-to-day performance issues.
• Promote and maintain safety program compliance across the service team.
• Build strong customer relationships that support satisfaction, retention, and business growth.

Skills

Leadership

Operations management

Budgeting

Scheduling

Customer service

Negotiation

Communication

MS Office

Safety compliance

Education

Technical school training or equivalent

Tools

MS Office

Windows

Job description

Johnson Controls is seeking an experienced HVAC Truck Based Service Manager to lead service operations for a defined customer base. You will oversee day-to-day service delivery, manage technicians and team leads, and focus on safety, profitability, and customer satisfaction.

You will drive L&M growth, coordinate budgeting, and ensure high-quality service execution while maintaining strong customer relationships and compliance with safety programs.