HVAC Field Service Manager — Lead Tech Team & Ops

MOHR Talent; Worcester (MA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical, dental, and vision insurance

401(k) plan

PTO including vacation, sick time, and

floater day

Job summary

MOHR Talent in Worcester, MA, seeks an HVAC Service Manager to lead field service operations, coach technicians, and optimize scheduling while ensuring high-quality customer service.

The role is hands-on with a company vehicle and cell phone, offering influence over service operations and a clear path to lead a service department for a respected HVAC provider. 5+ years HVAC experience and strong leadership are required.

Qualifications

• 5+ years HVAC experience required.
• Strong leadership, organization, and problem-solving abilities.
• Comfortable using computers for service reporting, scheduling, and documentation.

Responsibilities

• Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct service meetings, ride-alongs, and job site visits.
• Help improve scheduling, dispatch efficiency, and daily service execution.
• Handle customer escalations with professionalism and urgency.
• Assist with service calls during peak demand when needed.
• Complete performance reviews and help develop team members.

Skills

HVAC experience

Leadership

Scheduling

Troubleshooting

Customer service

Computer usage

Driving license

Job description

MOHR Talent in Worcester, MA, seeks an HVAC Service Manager to lead field service operations, coach technicians, and optimize scheduling while ensuring high-quality customer service.

The role is hands-on with a company vehicle and cell phone, offering influence over service operations and a clear path to lead a service department for a respected HVAC provider. 5+ years HVAC experience and strong leadership are required.