HVAC Service Manager

MOHR Talent; Worcester (MA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical, dental, and vision insurance

401(k) plan

PTO including vacation, sick time, and

floater day

Job summary

MOHR Talent in Worcester, MA, seeks an HVAC Service Manager to lead field service operations, coach technicians, and optimize scheduling while ensuring high-quality customer service.

The role is hands-on with a company vehicle and cell phone, offering influence over service operations and a clear path to lead a service department for a respected HVAC provider. 5+ years HVAC experience and strong leadership are required.

Qualifications

• 5+ years HVAC experience required.
• Strong leadership, organization, and problem-solving abilities.
• Comfortable using computers for service reporting, scheduling, and documentation.

Responsibilities

• Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct service meetings, ride-alongs, and job site visits.
• Help improve scheduling, dispatch efficiency, and daily service execution.
• Handle customer escalations with professionalism and urgency.
• Assist with service calls during peak demand when needed.
• Complete performance reviews and help develop team members.

Skills

HVAC experience

Leadership

Scheduling

Troubleshooting

Customer service

Computer usage

Driving license

Job description

HVAC Service Manager
Worcester, MA | Up to $120,000 Base Salary + Bonus
Monday-Friday | Company Vehicle + Bonus | Hands-On Leadership

About the Opportunity

We’re partnering with a well-established HVAC, heating, and home services company that is looking for an experienced HVAC Service Manager to lead field service operations, coach technicians, improve scheduling efficiency, and make sure customers receive high-quality service. You don't need to already be running a large service department. We're open to experienced HVAC Service Managers as well as strong Service Supervisors and Lead Technicians who have already led teams and are ready for the next step.

What You’ll Be Doing

• Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct service meetings, ride-alongs, and job site visits.
• Help improve scheduling, dispatch efficiency, and daily service execution.
• Handle customer escalations with professionalism and urgency.
• Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
• Review service quality, recommend process improvements, and reduce unnecessary costs.
• Assist with service calls during peak demand when needed.
• Serve as a technical resource for the team.
• Complete performance reviews and help develop team members.

What They’re Looking For

• 5+ years of HVAC technical experience.
• Valid driver’s license with a clean driving record.
• Strong HVAC troubleshooting, service, and customer-resolution skills.
• Comfortable using computers for service reporting, scheduling, documentation, and communication.
• Strong leadership, organization, communication, and problem-solving ability.
• Professional, punctual, flexible, and able to perform well in a fast-paced service environment.

Why You’ll Want This Role

• Company vehicle
• Company cell phone
• Leadership role with real influence over service operations
• Strong fit for someone who enjoys coaching technicians and improving team performance
• Opportunity to lead a service department for a respected heating and HVAC provider
• Good role for a hands‑on service leader who still enjoys being close to the field

Benefits

• Medical, dental, and vision insurance
• Aflac, LTD, and life insurance
• 401(k) plan
• Annual 401(k) profit share
• PTO, including vacation, sick time, and floater day
• Annual boot allowance
• Employee discount

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [e-mail]