HVAC Field Supervisor: Lead Service Team & Operations

Mohr Talent; Providence (RI); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical, dental, and vision insurance

401(k) plan

Annual 401(k) profit share

PTO, vacation, sick time, and floater

Boot allowance

Employee discount

Job summary

MOHR Talent is seeking an experienced HVAC Field Supervisor for Providence, RI. The role leads a team of service technicians, coaches staff, and ensures high-quality field execution on onsite service calls.

A strong HVAC background and oil heat experience are essential for coaching and operational leadership in a fast-paced field environment. The position offers a company vehicle, cell phone, and comprehensive benefits.

Qualifications

• 5+ years HVAC technical experience.
• 3+ years field leadership/management experience.
• Experience leading 5+ field service employees.
• Valid driver’s license with a clean driving record.
• Oil Burner, Pipefitter, Plumbing License (MA/CT/RI) required.
• Strong HVAC troubleshooting and customer-resolution skills.
• Proficient in service reporting and field coordination using computers.

Responsibilities

• Lead and support a team of HVAC service technicians and field employees.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct field meetings, ride-alongs, and job site visits.
• Improve daily scheduling, route efficiency, and field service execution.
• Handle customer escalations with professionalism and urgency.
• Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
• Review field service quality and recommend process improvements.
• Assist with service calls during peak demand when needed.
• Serve as a technical resource for the field team.
• Complete performance reviews and develop team members.
• Coordinate with dispatch and management to address field issues and maintain service standards.

Skills

HVAC troubleshooting

Leadership

Customer service

Communication

Problem solving

Education

Oil Burner, Pipefitter, Plumbing License (MA/CT/RI)

Job description

MOHR Talent is seeking an experienced HVAC Field Supervisor for Providence, RI. The role leads a team of service technicians, coaches staff, and ensures high-quality field execution on onsite service calls.

A strong HVAC background and oil heat experience are essential for coaching and operational leadership in a fast-paced field environment. The position offers a company vehicle, cell phone, and comprehensive benefits.