Lead Field Service Manager – Heating Equipment & Growth

Dead River Company; Bernardston (MA); On-site; USD 78,000 - 118,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Company Provided Life Insurance

Short-term and Long-Term Disability

401(k) with company match

Paid time off and 10 paid holidays

Tuition Reimbursement

Scholarships for employees' children

Discounts on products and services

Work uniform, boot, and prescription安全

Job summary

Dead River Company is seeking a motivated leader to head our growing field service team. The Field Service Manager oversees the installation and repair of heating equipment to ensure high customer satisfaction while driving an efficient, profitable operation. This role requires supervising technicians, training staff, budgeting labor and parts, and maintaining safety and compliance. Strong leadership, communication and problem-solving skills are essential in a dynamic, fast-paced environment.

Qualifications

• Minimum 2–4 years of supervisory experience in related field.
• Master Oil Burner License and CETP propane certification required.
• High school diploma required.

Responsibilities

• Oversee installation and repair of heating equipment for quality and profitability.
• Hire, train, and evaluate service technicians; manage performance docs.
• Plan work assignments and ensure timely completion.
• Control costs; provide labor and part estimates.
• Maintain vehicle fleet and safety standards.
• Address customer complaints and ensure satisfaction.

Skills

Leadership

Communication

Customer service

Troubleshooting

Training others

Delegation

Flexibility

Independent work

Education

High school diploma

Master Oil Burner License

CETP propane certification

Job description

Dead River Company is seeking a motivated leader to head our growing field service team. The Field Service Manager oversees the installation and repair of heating equipment to ensure high customer satisfaction while driving an efficient, profitable operation. This role requires supervising technicians, training staff, budgeting labor and parts, and maintaining safety and compliance. Strong leadership, communication and problem-solving skills are essential in a dynamic, fast-paced environment.