HVAC Field Ops Lead: Elevate Safety & Service

100Hires, Inc.; Austin (TX); On-site; USD 85,000 - 130,000; Full time

Job summary

Airtron is seeking an HVAC Field Operations Supervisor to lead a skilled service team across Austin-area sites. You’ll coach technicians, optimize daily routes, and handle customer escalations with calm professionalism.

The role involves frequent coordination with teams, ensuring safety, efficiency, and quality in every service call. You’ll review performance metrics, coordinate staffing and materials, maintain PPE compliance, and push for continuous improvement while safeguarding assets and

Qualifications

• 5+ years in HVAC, field service, or related trade.
• 3+ years leading field teams with coaching and performance management.
• Excellent customer service orientation and team development ability.
• Strong communication, organization, and problem-solving skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Lead, mentor, and elevate a high-performing service crew.
• Champion a customer-first mindset focused on professionalism, responsiveness, and craftsmanship.
• Oversee daily service operations for safe, efficient, and productive execution.
• Support field staff in resolving customer concerns and delivering outstanding outcomes.
• Track quality, customer feedback, and operational KPIs to drive continuous improvement.
• Coordinate staffing, scheduling, materials, and resources to meet demand.
• Ensure compliance with safety protocols, company policies, and operating procedures.
• Recruit, train, and retain top talent to strengthen the team.
• Identify and implement process enhancements to improve efficiency and the customer experience.
• Safeguard company assets—including vehicles, tools, equipment, and inventory.

Skills

HVAC

Field service

Leadership

Customer service

Communication

MS Office

Education

Journeyman’s License

EPA Certification

Tools

Microsoft Office

Job description

Airtron is seeking an HVAC Field Operations Supervisor to lead a skilled service team across Austin-area sites. You’ll coach technicians, optimize daily routes, and handle customer escalations with calm professionalism.

The role involves frequent coordination with teams, ensuring safety, efficiency, and quality in every service call. You’ll review performance metrics, coordinate staffing and materials, maintain PPE compliance, and push for continuous improvement while safeguarding assets and