HVAC Field Service Dispatcher & Ops Coordinator

JJS Group; Hayward (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Professional growth opportunities

Job summary

Confidential Commercial HVAC/R Services in Hayward, CA is seeking a proactive Service Dispatcher & Operations Coordinator to be the central hub for service calls, technician scheduling, and customer communication. The role demands multi-tasking, quick problem-solving, and a focus on service quality.

You will manage dispatching, coordinate field crews, and support invoicing and administrative tasks to keep the shop running efficiently in a fast-paced environment.

Qualifications

• Strong organizational skills, able to manage multiple moving parts.
• Clear, professional communication, especially under pressure.
• Proficiency in dispatching software and MS Office.
• Experience in HVAC, refrigeration, construction, or trade-service dispatching is a plus.

Responsibilities

• Service Dispatching: Receive incoming service requests via phone and email; create work orders and prioritize calls based on urgency, technician skill, and geographic location.
• Technician Coordination: Manage daily schedules for the field team; provide job details, site requirements, and status updates to technicians.
• Customer Support: Act as the primary point of contact; deliver professional, clear communication to commercial clients regarding service windows, arrival times, and follow-ups.
• Operations & Admin Support: Maintain accurate customer records and service histories; assist with invoicing, parts orders, and general admin duties to ensure smooth operations.
• Emergency Response: Proactively handle urgent service calls and adjust schedules to meet customer needs.
• Operational Flexibility: Support ad-hoc office projects to back up business continuity.

Skills

Strong org skills

Communication

Tech literacy

Problem-solving

Industry mindset

Tools

Dispatching software

Job description

Confidential Commercial HVAC/R Services in Hayward, CA is seeking a proactive Service Dispatcher & Operations Coordinator to be the central hub for service calls, technician scheduling, and customer communication. The role demands multi-tasking, quick problem-solving, and a focus on service quality.

You will manage dispatching, coordinate field crews, and support invoicing and administrative tasks to keep the shop running efficiently in a fast-paced environment.