HVAC Dispatch Specialist - Fast-Paced & Customer-Focused

Opportunity Interactive; Livermore (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401(k) match up to 4%

Employer-paid medical, dental & vision

7 paid holidays

Sick leave per CA requirements

Paid time off - 1 week first year, up 

Paid time off up to 4 weeks

Job summary

Opportunity Interactive is seeking an HVAC Service Dispatcher in Livermore, CA, to coordinate service calls and ensure smooth communication between technicians and customers. The role emphasizes high-quality service and strong customer satisfaction in the HVAC sector.

The dispatcher will manage dispatching, routing, and record-keeping, while maintaining professional phone etiquette and service standards in a fast-paced environment.

Qualifications

• Proven experience in transportation management or dispatching roles preferred.
• Must have previous HVAC Dispatch experience.
• Strong communication skills, both verbal and written.
• Familiarity with transportation management systems is a plus.
• Excellent phone etiquette and customer service skills are essential.
• Ability to work in a fast-paced environment while managing multiple tasks.

Responsibilities

• Coordinate service requests and dispatch technicians to job sites efficiently.
• Communicate updates on service status to customers.
• Utilize transportation management systems to optimize routing and scheduling.
• Maintain accurate records of service calls, technician assignments, and customer interactions.
• Ensure adherence to company policies regarding phone etiquette and customer service standards.
• Collaborate with team members to improve operational efficiency.
• Follow up on parts needed and scheduling.

Skills

HVAC dispatch

Transportation management

Communication skills

Multitasking

Tools

Transportation management systems (TMS)

Job description

Opportunity Interactive is seeking an HVAC Service Dispatcher in Livermore, CA, to coordinate service calls and ensure smooth communication between technicians and customers. The role emphasizes high-quality service and strong customer satisfaction in the HVAC sector.

The dispatcher will manage dispatching, routing, and record-keeping, while maintaining professional phone etiquette and service standards in a fast-paced environment.