HVAC Field Dispatch & Startup Coordinator

HRSRental; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Hunton Trane is seeking a highly organized Resource Coordinator to support field personnel coordination for equipment startups, warranty work, inspections, and owner training. You will act as a central communication link among customers, technicians, project teams, and internal departments.

The role requires managing multiple priorities, maintaining accurate records, and ensuring work is scheduled, completed, and documented efficiently, with strong customer service focus.

Qualifications

• HVAC industry experience of at least 2 years.
• Dispatching experience of at least 4 years.
• Strong organizational and time-management skills.
• Clear written and verbal communication with customers and internal teams.
• Proficiency in Microsoft Office, especially Excel, and scheduling systems.
• Technical knowledge of HVAC equipment and ability to review work orders, scopes, and warranty docs.
• High accuracy and attention to detail; able to stay organized in a fast-paced environment.
• Experience with WennSoft or Microsoft Dynamics preferred.

Responsibilities

• Coordinate and schedule field personnel for equipment startups, warranty work, inspections, and related activities.
• Serve as central communication link between customers, technicians, sales engineers, project managers, manufacturers, and internal departments.
• Review work requests for equipment information, project scope, warranty status, site requirements, and deadlines.
• Assign and dispatch field resources based on availability, location, and project requirements.
• Ensure technicians have accurate job details and required documentation before arrival at the jobsite.
• Create, maintain, and close warranty work orders, startup requests, and related records in business systems.
• Monitor scheduled and open assignments, provide status updates, and follow up on incomplete documentation.
• Assist with purchase orders, invoicing support, cost allocation, and warranty claim documentation.
• Help resolve scheduling conflicts and equipment-related questions; maintain organized records for project tracking and billing.

Skills

HVAC industry experience

Organizational skills

Time management

Communication skills

Microsoft Office (Excel)

Scheduling systems

Education

Business administration, HVAC or related field

Tools

WennSoft

Microsoft Dynamics

Job description

Hunton Trane is seeking a highly organized Resource Coordinator to support field personnel coordination for equipment startups, warranty work, inspections, and owner training. You will act as a central communication link among customers, technicians, project teams, and internal departments.

The role requires managing multiple priorities, maintaining accurate records, and ensuring work is scheduled, completed, and documented efficiently, with strong customer service focus.