HVAC Field Dispatch Specialist

CoolSys; Ashland (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

401(K) with Company match

Life insurance

AD&D

Short and long-term disability

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan

ID Theft Protection

Job summary

CoolSys is hiring to support our nationwide HVAC/refrigeration service operations. The role focuses on prioritizing calls, dispatching technicians, coordinating with Service Managers, and maintaining proactive customer communications.

We seek candidates with strong Excel/Outlook skills, the ability to handle multiple tasks under pressure, and excellent written and verbal communication. Join a growing, values-driven team and support multi-site projects.

Qualifications

• Strong computer skills with Excel and Outlook.
• Ability to manage multiple tasks concurrently.
• Excellent verbal and written communication skills.
• Calm, dependable, and with a 'can do' attitude.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries and create required reporting.
• Maintain nightly on-call crew and ensure PMs are completed.

Skills

Excel

Outlook

Multi-tasking

Communication

Calm under pressure

Urgency

Reliable

Friendly demeanor

Job description

CoolSys is hiring to support our nationwide HVAC/refrigeration service operations. The role focuses on prioritizing calls, dispatching technicians, coordinating with Service Managers, and maintaining proactive customer communications.

We seek candidates with strong Excel/Outlook skills, the ability to handle multiple tasks under pressure, and excellent written and verbal communication. Join a growing, values-driven team and support multi-site projects.