HVAC/R Dispatch Coordinator — Fast-Paced Field Ops

CoolSys; Carrollton (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

Prescription coverage

Paid vacation & holidays

401(K) with Company match

Life insurance

AD&D option

Disability insurance

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan & ID Theft Protection

Job summary

CoolSys, a nationwide leader in HVAC, refrigeration, and energy management, seeks a dispatcher to manage call prioritization and technician dispatching across multiple sites. The role emphasizes customer communication, on-time maintenance, and proactive status reporting.

Ideal candidates demonstrate strong Excel/Outlook skills, calm under pressure, and a sense of urgency. Benefits include competitive pay, medical/dental/vision, 401(k), and tuition reimbursement.

Qualifications

• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong sense of urgency.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Manager to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

Skills

Excel

Outlook

Communication

Job description

CoolSys, a nationwide leader in HVAC, refrigeration, and energy management, seeks a dispatcher to manage call prioritization and technician dispatching across multiple sites. The role emphasizes customer communication, on-time maintenance, and proactive status reporting.

Ideal candidates demonstrate strong Excel/Outlook skills, calm under pressure, and a sense of urgency. Benefits include competitive pay, medical/dental/vision, 401(k), and tuition reimbursement.