HVAC District Operations Leader

Sears; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Sears Holdings Corporation is seeking a District Technical Manager in Virginia to lead the In-Home HVAC workgroup and oversee installation and service for Heating, Ventilation and Air Conditioning products within the district.

The role focuses on scheduling, quality control, customer satisfaction, materials management and workforce development, including recruiting and mentoring HVAC technicians and contractors to Sears standards.

Qualifications

• Strong knowledge of home improvement products and industry
• Ability to multitask and effectively manage time
• Ability to adapt and be an advocate for change
• Ability to handle stressful situations and work in a fast paced environment
• Ability to read, analyze and utilize reports
• Ability to use computer systems to input, access, modify or output information or to execute programs or analyses
• Ability to establish priorities and communicate effectively both verbally and in writing
• Excellent two-way communication skills with virtual workforce
• Knowledge of the business, with the ability to communicate the goals of Home Services to Associates

Responsibilities

• Manages the Heating Ventilation and Air Conditioning (HVAC) products lines in the District
• Balances ratio of installations done by Contractors and HVAC Technicians to maintain baseline minimum of hours for HVAC Technicians while managing risk of Contractor attrition
• Manages and controls all District service related costs for the HVAC product line
• Provides guidance and direction to HVAC Technicians in the installation and repair process by supervising all jobs in progress
• Supports the installation process by managing communications with the customer on HVAC jobs in progress and service issues
• Resolves customer service disputes on work in progress and completed jobs according to Sears' service policy
• Ensures Customer Business Review sequence is completed as scheduled
• Supports the Installation process through effective materials and inventory management, including inventory variances
• Supports the installation process by identifying, communicating and resolving contract issues with sales staff
• Ensures proper permits and licenses for all jobs have been obtained as required
• Ensures Contractors carry the required insurance coverage, and ensures that the coverage remains current
• Supports the HVAC installation process by identifying, recruiting, training and developing HVAC Technicians and Contractors in accordance with Sears' requirements

Skills

HVAC knowledge

Multitasking

Change management

Stress management

Analytical reporting

Computer literacy

Effective communication

Team leadership

Education

4-year college degree

Job description

Sears Holdings Corporation is seeking a District Technical Manager in Virginia to lead the In-Home HVAC workgroup and oversee installation and service for Heating, Ventilation and Air Conditioning products within the district.

The role focuses on scheduling, quality control, customer satisfaction, materials management and workforce development, including recruiting and mentoring HVAC technicians and contractors to Sears standards.