HVAC Dispatcher: Scheduling & Field Support Pro

Kelso Industries; Ogden (UT); On-site; USD 25,000 - 29,000; Full time

Job summary

Kelso Industries is seeking an organized office coordinator to support daily service activities and ensure a seamless experience for customers and technicians. The role focuses on coordinating schedules, maintaining clear communication from initial request to job completion, and supporting the office team.

We value candidates with experience in office coordination or customer service, proficient in Microsoft Office, scheduling platforms, and CRM systems.

Qualifications

• Relevant experience in office coordination or customer service.
• Strong communication with customers and internal teams.
• Planning and organization with ability to manage multiple deadlines.
• Experience with scheduling platforms and CRM systems.

Responsibilities

• Arrange appointments and assign service calls, adjusting schedules as needed.
• Serve as customer liaison, answering inquiries and providing updates.
• Coordinate information between office staff and technicians to ensure successful job delivery.
• Update customer profiles and document service activity in company systems.
• Monitor open service requests and follow up to ensure timely completion.
• Handle schedule changes and urgent requests with a professional approach.
• Prepare reports and documentation to support office workflows.
• Collaborate with supervisors and coworkers to improve efficiency and customer satisfaction.

Skills

Office coordination

Customer service

Dispatch support

Administrative functions

Tools

Microsoft Office

Scheduling platforms

CRM systems

Job description

Kelso Industries is seeking an organized office coordinator to support daily service activities and ensure a seamless experience for customers and technicians. The role focuses on coordinating schedules, maintaining clear communication from initial request to job completion, and supporting the office team.

We value candidates with experience in office coordination or customer service, proficient in Microsoft Office, scheduling platforms, and CRM systems.