HVAC Dispatcher I: Fast-Paced Scheduling & Support

Mesa Energy Systems, Inc.; Kent (WA); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Savings Plan

Paid vacation & holidays

Job summary

EMCOR Group in Kent, WA is seeking a Dispatch/Service Coordinator to support service and maintenance accounts in a defined area. You will coordinate technicians, manage work orders, and ensure timely completion of projects, while assisting in general administrative tasks for the Branch Manager.

The role involves handling calls, scheduling, dispatch, billing coordination, and maintaining logs. Experience in customer service and basic MS Word/Excel skills are preferred.

Qualifications

• High School Diploma or equivalent a plus.
• Previous HVAC industry experience a plus.
• 1+ years customer service background required.
• General computer skills including Microsoft Word and Excel.

Responsibilities

• Answer client service calls and open jobs following proper procedures.
• Check work orders for accuracy before billing.
• Schedule calls and coordinate with technicians and sales support.
• Dispatch technicians for maintenance and service calls.
• Create job numbers and files; verify times and status.

Skills

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

EMCOR Group in Kent, WA is seeking a Dispatch/Service Coordinator to support service and maintenance accounts in a defined area. You will coordinate technicians, manage work orders, and ensure timely completion of projects, while assisting in general administrative tasks for the Branch Manager.

The role involves handling calls, scheduling, dispatch, billing coordination, and maintaining logs. Experience in customer service and basic MS Word/Excel skills are preferred.