HVAC Dispatcher: Optimize Schedules, Delight Customers

Airco; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Team-oriented environment

Job summary

AirCo is seeking a highly organized HVAC Dispatcher in Fort Worth, TX to coordinate daily service calls and efficiently schedule technicians. You will communicate with customers, manage job status, and keep the service department running smoothly in a fast-paced environment.

The role requires strong multitasking, excellent communication, and a customer-focused mindset, with opportunities to grow within a team-oriented company known for growth and reliable service.

Qualifications

• Prior HVAC, plumbing, home-services, or dispatching experience preferred.
• Experience with a dispatching or scheduling system is a plus.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Professional and friendly phone presence.
• Reliable, dependable, and punctual.
• Comfortable working with technicians, customers, and management.
• Proficient with computers and common office software.

Responsibilities

• Schedule and dispatch HVAC service technicians to residential and commercial calls
• Prioritize emergency, warranty, maintenance, and routine service calls
• Optimize technician routes and schedules to maximize efficiency
• Communicate with technicians throughout the day regarding job status
• Communicate professionally with customers regarding appointment times and technician arrival windows
• Monitor technician availability and adjust schedules throughout the day
• Follow up on delayed, completed, and rescheduled calls
• Coordinate with Customer Service, Sales, Installation, Warehouse, and Management teams
• Maintain accurate service call information and documentation
• Help ensure technicians have the proper information and equipment needed for each call
• Handle scheduling changes and unexpected issues quickly and professionally
• Maintain a positive, team-oriented environment
• Perform other duties as needed to support the service department

Skills

Organizational skills

Time-management

Verbal and written communication

Multitasking

Problem-solving

Under pressure

Reliability

Computer literacy

Tools

Dispatching system

Office software

Job description

AirCo is seeking a highly organized HVAC Dispatcher in Fort Worth, TX to coordinate daily service calls and efficiently schedule technicians. You will communicate with customers, manage job status, and keep the service department running smoothly in a fast-paced environment.

The role requires strong multitasking, excellent communication, and a customer-focused mindset, with opportunities to grow within a team-oriented company known for growth and reliable service.