HVAC Dispatcher | Remote Potential & Growth

Absolute Air Heat and Water; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental

Life

Short and Long-term disability

401K retirement plan

Profit sharing options

Bonus structure

PTO

Flexible schedule

Growth opportunities

Uniforms

5-Star reviews

Team competitions

Recruitment and job referrals

Seasonal commitments, and more!

Job summary

Absolute Heating & Air in Pittsburgh, PA is seeking a full-time HVAC Dispatcher to coordinate schedules, handle inbound calls, create new accounts, and book jobs while delivering excellent customer service.

The role offers a competitive pay range of $50,000 - $90,000 per year with bonuses and commissions, potential remote work, and a generous benefits package including health, retirement, and growth opportunities.

Qualifications

• Strong dispatching experience and background.
• ServiceTitan experience is a must; additional ServiceTitan products are ideal.
• Experience in home service trades is preferred.
• Customer service experience is preferred.
• Ability to understand performance reports and data is preferred.
• Proficiency with Microsoft Excel and Teams is preferred.

Responsibilities

• Coordinate schedules and communicate with clients to manage service requests.
• Handle inbound calls, create new accounts, and book jobs while ensuring top-notch customer service.
• Follow up on open jobs and estimates, working with the team to meet client needs.
• Outbound calls to fill the schedule and schedule return visits.
• Dispatch close-out process with a checklist to ensure jobs are completed correctly.

Skills

Strong dispatching experience

Customer service experience

Understanding performance reports andデ

Tools

ServiceTitan

Excel

Teams

Job description

Absolute Heating & Air in Pittsburgh, PA is seeking a full-time HVAC Dispatcher to coordinate schedules, handle inbound calls, create new accounts, and book jobs while delivering excellent customer service.

The role offers a competitive pay range of $50,000 - $90,000 per year with bonuses and commissions, potential remote work, and a generous benefits package including health, retirement, and growth opportunities.