HVAC Dispatcher: Real-Time Scheduling & Dispatch Pro

Flow Service Partners; Evansville (IN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical / Dental / Vision

PTO + Paid Holidays

401(k) with employer match

Referral Bonuses

Job summary

Perfection Heating, Air Conditioning & Refrigeration is seeking a Dispatcher for HVAC services in Evansville, IN. The role focuses on coordinating field technicians, optimizing routes, and maintaining accurate service records in a fast-paced environment.

You will coordinate same-day and next-day service calls, communicate with customers, and support technicians to improve response times while tracking KPIs. This position offers benefits and growth opportunities within a professional team.

Qualifications

• 1–3+ years dispatching or scheduling in HVAC/field service (preferred).
• Strong organizational and multitasking skills in fast-paced environments.
• Excellent verbal and written communication abilities.
• Ability to stay calm in high-volume situations and resolve issues quickly.
• Proficient with MS Office and dispatching software.

Responsibilities

• Schedule, dispatch, and route HVAC service technicians based on priority, skill set, location, and availability.
• Monitor technician schedules in real time and adjust for emergencies, delays, or cancellations.
• Coordinate same-day and next-day service calls efficiently.
• Gather accurate service details and enter work orders into the system.
• Provide appointment confirmations, arrival windows, and updates to customers.
• Create, update, and close service tickets in dispatch or field service software.
• Track technician status (enroute, on-site, completed).
• Communicate clearly with technicians regarding job expectations, parts availability, and schedule changes.
• Assist with after-hours or emergency dispatching as required.
• Maintain service KPIs such as On-time arrival rate, First-time fix rate, Customer satisfaction, and Jobs completed per day.

Skills

Dispatching

Scheduling

Communication

Customer service

MS Office

Field service software

Education

High school diploma or GED

Tools

ServiceTitan

FieldEdge

Service Fusion

Job description

Perfection Heating, Air Conditioning & Refrigeration is seeking a Dispatcher for HVAC services in Evansville, IN. The role focuses on coordinating field technicians, optimizing routes, and maintaining accurate service records in a fast-paced environment.

You will coordinate same-day and next-day service calls, communicate with customers, and support technicians to improve response times while tracking KPIs. This position offers benefits and growth opportunities within a professional team.