HVAC Dispatcher - Mountlake Terrace, WA

ARS; Mountlake Terrace (WA); In loco; USD 34.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment

Career growth opportunities within a/n

Descrizione del lavoro

Blue Flame Heating, Air, Electric is seeking an HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. The role ensures efficient technician routing and accurate customer scheduling to meet appointment times.

The position requires prior dispatch or call center experience, proficiency with Microsoft Office, and reliable geographic knowledge to support routing. This is an in-office role with weekend rotation potential and competitive benefits.

Competenze

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams preferred (HVAC or home services).
• Proficiency in Microsoft Office and multi-line phone systems.

Mansioni

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the dispatch system and communicate updates to customers and technicians.
• Support field teams by adjusting schedules and resolving routing issues.

Conoscenze

Dispatch experience

Scheduling

Call center

Microsoft Office

Geography knowledge

Strumenti

Multi-line phone systems

Descrizione del lavoro

Company Name

Blue Flame Heating, Air, Electric

Overview

Pay: $25.00 - $28.00 per hour
Schedule: 10:00 AM - 7:00 PM, Thursday through Monday, with a one-hour lunch break
Days Off: Tuesday & Wednesday
Full-time, year-round work

Join BLUE FLAME /American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country.

We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC service technicians. This role plays a key part in ensuring efficient HVAC service dispatch, technician routing, and customer scheduling throughout the day.

What We Offer

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth opportunities within a national service network

Responsibilities

As an HVAC Dispatcher, you will coordinate daily scheduling and dispatch operations for residential HVAC service technicians.

Responsibilities include:

• Dispatch HVAC service technicians efficiently to meet customer appointment times
• Manage incoming service requests and schedule heating and air conditioning service calls
• Coordinate technician routing and job assignments to maximize efficiency
• Monitor call flow through the HVAC service platform and dispatch system
• Communicate with technicians and customers to provide updates on HVAC service appointments
• Support field teams throughout the day by adjusting schedules and resolving routing issues
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day

This is a fast-paced, in-office dispatcher position supporting residential HVAC service operations.

Qualifications

What You Need:

• Prior experience in dispatch, scheduling, or call center environments
• Experience coordinating field service teams (HVAC or home services preferred)
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support technician routing and service scheduling
• Must report daily to the office (no remote work available)
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.

American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.