Dispatcher

ARS-Rescue Rooter; Indianapolis (IN); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Weekly direct deposit

Paid training

Insurance after 31 days

Low-cost medical

Dental/vision/HSA or FSA

401(k) with company match

PTO + holidays

Life insurance

Job summary

ARS-Rescue Rooter is seeking a highly organized HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. This in-office role emphasizes efficient technician routing and timely customer scheduling.

The ideal candidate has prior dispatch or call center experience, proficiency with Microsoft Office, and knowledge of local geography to support routing. Weekends may be required, and benefits include training, PTO, and company-paid life insurance.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and assignments to maximize efficiency.
• Monitor call flow through the service platform and dispatch system.
• Communicate with technicians and customers to provide updates on appointments.
• Support field teams by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and keep technicians productive.

Skills

Dispatch coordination

Scheduling

Customer communication

Geography knowledge

MS Office

Multi-line phones

Education

High school diploma

Tools

Dispatch software

Job description

Company Name ARS-Rescue Rooter

Overview

Pay: $24 - $26 per hour Schedule: Sunday to Thursday

Need availability to cover at least one 11am-7pm shift per week

Full-time, year-round work

Join American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country.

We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC service technicians. This role plays a key part in ensuring efficient HVAC service dispatch, technician routing, and customer scheduling throughout the day.

What We Offer

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth opportunities within a national service network

Responsibilities

As an HVAC Dispatcher, you will coordinate daily scheduling and dispatch operations for residential HVAC service technicians.

• Dispatch HVAC service technicians efficiently to meet customer appointment times
• Manage incoming service requests and schedule heating and air conditioning service calls
• Coordinate technician routing and job assignments to maximize efficiency
• Monitor call flow through the HVAC service platform and dispatch system
• Communicate with technicians and customers to provide updates on HVAC service appointments
• Support field teams throughout the day by adjusting schedules and resolving routing issues
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day

This is a fast-paced, in-office dispatcher position supporting residential HVAC service operations.

Qualifications

What You Need:

• Prior experience in dispatch, scheduling, or call center environments
• Experience coordinating field service teams (HVAC or home services preferred)
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support technician routing and service scheduling
• Must report daily to the office (no remote work available)
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. * Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum.

American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.