Dispatcher

ARS; Indianapolis (IN); On-site; USD 23,000 - 32,000; Full time

Job summary

ARS-Rescue Rooter in Indianapolis is seeking a detail‑oriented HVAC Dispatcher to coordinate daily scheduling and dispatch for our residential team. You will route technicians, manage service requests, and keep customers informed about appointment times and changes.

The role requires dispatch or call center experience, proficiency with Microsoft Office, and the ability to work in a fast-paced, in‑office environment. This full-time position offers weekly pay and benefits.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.

Responsibilities

• Dispatch HVAC techs/installers to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling experience

Call center experience

Geography knowledge of Indianapolis

Tools

Microsoft Office

HVAC dispatch software

Multi-line phone systems

Job description

Company Name

ARS-Rescue Rooter

Overview

Pay: $20/hourFull-time, year-round workJoin American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country.We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC team. This role plays a key part in ensuring efficient HVAC dispatch, routing, and customer scheduling throughout the day.

What We Offer

Weekly pay via direct depositPaid training and onboardingInsurance available after 31 daysLow-cost medical (as low as $5/week)Dental, vision, HSA/FSA401(k) with company match13 days PTO + 8 paid holidaysCompany-paid life insuranceClean office environment with strong team cultureCareer growth opportunities within a national service network

Responsibilities

As an HVAC Dispatcher, you will coordinate daily scheduling and dispatch operations for the residential HVAC team.Responsibilities include:Dispatch HVAC techs/installers efficiently to meet customer appointment timesManage incoming service requests and schedule heating and air conditioning service callsCoordinate technician routing and job assignments to maximize efficiencyMonitor call flow through the HVAC platform and dispatch systemCommunicate with technicians and customers to provide updates on HVAC appointmentsSupport field teams throughout the day by adjusting schedules and resolving routing issuesMaintain accurate service scheduling and ensure technicians remain productive throughout the dayThis is a fast-paced, in-office dispatcher position supporting residential HVAC operations.

Qualifications

What You Need:Prior experience in dispatch, scheduling, or call center environmentsExperience coordinating field service teams (HVAC or home services preferred)Proficiency in Microsoft Office and multi-line phone systemsFamiliarity with local geography to support technician routing and service schedulingMust report daily to the office (no remote work available)Flexibility to work assigned shifts and weekend rotations as neededMust pass background check and drug screening*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.