Dispatcher

American Residential Services (ARS); Indianapolis (IN); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 holidays

Company-paid life insurance

Clean office environment

Career growth opportunities

Job summary

ARS-Rescue Rooter in Indianapolis, IN is seeking an organized HVAC Dispatcher to coordinate daily scheduling and dispatch operations for the residential HVAC team. This role emphasizes timely technician dispatch, effective routing, and proactive communication with customers.

The ideal candidate has experience in dispatch or scheduling, strong MS Office skills, and familiarity with multi-line phone systems. This is an in-office position with opportunities for growth within a national service

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support routing and scheduling.
• Must report daily to the office; no remote work available.

Responsibilities

• Dispatch HVAC technicians/installers to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning calls.
• Coordinate routing and job assignments to maximize efficiency.
• Monitor call flow through the dispatch system and HVAC platform.
• Communicate updates to technicians and customers about appointments.
• Support field teams by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling to keep technicians productive.

Skills

Dispatch

Scheduling

Call center

MS Office

Geography knowledge

Job description

Company Name

ARS-Rescue Rooter

Overview

Pay: $20/hourFull-time, year-round work

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country.

We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC team. This role plays a key part in ensuring efficient HVAC dispatch, routing, and customer scheduling throughout the day.

What We Offer

• Weekly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 13 days PTO + 8 paid holidays

• Company-paid life insurance

• Clean office environment with strong team culture

• Career growth opportunities within a national service network

Responsibilities

As an HVAC Dispatcher, you will coordinate daily scheduling and dispatch operations for the residential HVAC team.

Responsibilities include:

• Dispatch HVAC techs/installers efficiently to meet customer appointment times

• Manage incoming service requests and schedule heating and air conditioning service calls

• Coordinate technician routing and job assignments to maximize efficiency

• Monitor call flow through the HVAC platform and dispatch system

• Communicate with technicians and customers to provide updates on HVAC appointments

• Support field teams throughout the day by adjusting schedules and resolving routing issues

• Maintain accurate service scheduling and ensure technicians remain productive throughout the day

This is a fast-paced, in-office dispatcher position supporting residential HVAC operations.

Qualifications

What You Need:

• Prior experience in dispatch, scheduling, or call center environments

• Experience coordinating field service teams (HVAC or home services preferred)

• Proficiency in Microsoft Office and multi-line phone systems

• Familiarity with local geography to support technician routing and service scheduling

• Must report daily to the office (no remote work available)

• Flexibility to work assigned shifts and weekend rotations as needed

• Must pass background check and drug screening

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.